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Search Button at Menu Not Working - by Olga777

This topic has 5 replies, 2 voices, and was last updated 6 years ago ago by Rose Tyler

Olga777

Participant

December 14, 2018 at 22:27

Please Help!

The Search Button (on the right of the Menu) is not working. When you click on it, nothing is happening…. Please help!

Thank you.

#206004 Copied Theme version: latest WooCommerce version: latest

4 Answers

Rose Tyler

Support staff

December 17, 2018 at 09:46

Hello,

Please go to Theme Options > Header > Search > and make sure that search functionality is enabled.
If so, try to disable 3rd party plugins to check if one of the plugins causes the problem on your site.

Regards

#206032 Copied

Olga777

Participant

December 17, 2018 at 14:50

Hi Rose,

Thank you for the follow up.

Yes, of course, SEARCH is enabled. In fact, I have found out that the only page the Search is working (the search field displayed after clicking on the search symbol) is SAMPLE PAGE. On other pages it does not work (the search field is not displayed). It was working fine prior to the theme upgrade.
Which plugins I should try disable? I’m not sure which plugins belong to the theme, so I should not disable them? Please help.
Also, is it possible that the Custom CSS modified earlier by your support team (in order to fix other problems/tickets logged) could cause this problem and all other display not functioning problems (MENU on mobile not working, FILTER by price / attributes not working, ENTER PROMO CODE not working, QUICK VIEW not working)?

Please help! This is CRITICAL.

Thank you!

#206071 Copied

Olga777

Participant

December 17, 2018 at 17:55

Hi Rose,

We were able to figure out what is causing ALL these problems. Somehow Rev Slider was embedding into a specific menu item – see this link `http://test.olgalishansky.com/wp-content/uploads/2018/12/Screen-Shot-2018-12-17-at-11.37.46-AM.png
This is internal theme bug, which needs to be fixed. If you need steps to reproduce it, please let us know.

Sincerely,

#206077 Copied

Rose Tyler

Support staff

December 18, 2018 at 08:06

Hello,

I am glad that you sorted out.
Please describe steps to reproduce the problem.
Thanks for letting us know.

Regards

#206088 Copied
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