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Old design website reappearing on search engines – help pls

This topic has 18 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

Su Flo

Participant

January 8, 2019 at 18:13

Dear 8Theme,
We have a question in the Private content and hope you can help.

Please, contact administrator
for this information.

#206796 Copied Theme version: 5.1.1 WooCommerce version: 4.7.3

17 Answers

Olga Barlow

Support staff

January 9, 2019 at 11:56

Hello,

This is author page. Did you remove all the posts of this author? Provide me Dashboard access, please.
Also, I would suggest you to change the username in your DB because you used the site url as the username for admin and google added the user page to those links because thinks that it will be useful to the user https://support.google.com/webmasters/answer/47334?hl=en

Regards

#206825 Copied

Su Flo

Participant

January 9, 2019 at 14:33

Dear Olga,

I have attached the credentials in the Private content area. Hope you can help.
Kind Regards, Su.

Please contact administrator
for this information.

#206861 Copied

Olga Barlow

Support staff

January 9, 2019 at 18:23

Hello,

I don’t see any posts and see that you have the redirect for that link. Unfortunately, as you can understand from this post https://support.google.com/webmasters/answer/47334?hl=en theme author can’t set what links to show there, sitelinks are automated.

I have removed the old admin from your site with the username that is almost the same as the site title and I suppose it could be the reason why google added it to your sitelinks. You can check the new username in private area above. And try to use the google removal tools again.

Regards

#206886 Copied

Su Flo

Participant

January 9, 2019 at 18:29

HI Olga,

Please contact administrator
for this information.

#206887 Copied

Olga Barlow

Support staff

January 9, 2019 at 18:30

Hello,

No, I told you that I changed the user. I have edited the user in your private content. Check, please. Or use email to login.

Regards

#206889 Copied

Su Flo

Participant

January 9, 2019 at 18:34

Hi Olga, Some further info for you in the Private content, we’ve received two emails from wordpress@ct.com but we’ve never set up wordpress@ct.com, is this you or someone trying to hack into our admin?

Please contact administrator
for this information.

#206891 Copied

Olga Barlow

Support staff

January 10, 2019 at 10:06

Hello,

1) wordpress@ct.com is the default WP email address. Read this post if you want to change it https://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/

2) It was my manipulation to remove your previous account and create the new one with your correct email address. So, any third-party person. I have removed my temporary account, you can check the users’ list.

Regards

#206917 Copied

Su Flo

Participant

January 10, 2019 at 12:04

Thank you Olga,

I’ll double check point 1 with our hosting providers. Wasn’t aware anyone was permitted to use our domain name without our express permission.

Also, we have a question in the private content, hope you can advise so we can access our DB,

Please contact administrator
for this information.

#206924 Copied

Su Flo

Participant

January 10, 2019 at 14:33

Dear Olga,

Please contact administrator
for this information.

#206944 Copied

Olga Barlow

Support staff

January 10, 2019 at 15:22

Hello,

Have you read the post I sent you? I did not tell you that somebody used your domain. I told you that if users on your site change the pass, create user etc WP sends the default message to WP owner. And that message has the default address – wordpress@site_domain. Please, read the post https://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/ attentively to sort out what I’m talking about.

Also, I repeat you that we changed the username to des…..in. I did not want to mention this without private content and added this username to private content area of your previous messages but seems you don’t understand my messages above.

Regards

#206952 Copied

Su Flo

Participant

January 10, 2019 at 15:44

Dear Olga,

Thank you for that. We did read it, its just that we’ve never heard of such a thing where wordpress automatically create extensions of a domain name without permission. Also, …

Please contact administrator
for this information.

#206957 Copied

Su Flo

Participant

January 10, 2019 at 17:10

Dear Olga,, We have an urgent question for you in the Private content.

Please contact administrator
for this information.

#206966 Copied

Rose Tyler

Support staff

January 11, 2019 at 08:15

Hello,

“Your web-site url” area is not a private http://prntscr.com/m5p6ms so to prevent showing your URL for all users, you need to provide all data in the Private Content area.

Regards

#206976 Copied

Su Flo

Participant

January 15, 2019 at 10:09

Dear Rose/Olga, We have a further question in connection with this post from a few days ago, hope you can help, Best Regards, Su.

Please contact administrator
for this information.

#207090 Copied

Olga Barlow

Support staff

January 15, 2019 at 13:13

Hello,

We are sorry but this problem is not related to theme files and we don’t have more ideas why google still shows that link. I would recommend you to hide SEO specialist-developer to help you with this problem. We are theme developer and we are able to help in case problem related to our theme.

Regards

#207096 Copied

Su Flo

Participant

January 15, 2019 at 13:27

Olga,

Please contact administrator
for this information.

#207097 Copied

Olga Barlow

Support staff

January 15, 2019 at 18:11

Hello,

Submit the request to Codeable team.

Regards

#207109 Copied
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