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Chat Console not linking - by sharpe_22 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Robert Hall

sharpe_22

Participant

October 20, 2014 at 20:45

Hello,

Hope you can help.
I have the demo ‘Support Chat” link on my homepage. However when you click on it nothing happens.
I know there is an option to have the support chat open all the time on the homepage, however I don’t want that. I would like to when the customer clicks on the support chat link, it then shows up…

is that possible?

Thank you

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7 Answers

Robert Hall

Support staff

October 20, 2014 at 22:24

Hello,

Sorry, but we don’t have such feature in our theme.

Regards,
Robert Hall.

#20703 Copied

sharpe_22

Participant

October 21, 2014 at 10:16

Hi,

You must have it because it one my theme! (Legenda)

The free plugin for online chat….

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Eva Kemp

Support staff

October 21, 2014 at 11:26

Hello,

You need change the settings for Screets Chat plugin. Go to Chat Console > Options > General Settings > uncheck “Always show in homepage” if you don’t want it to be displayed on the Home page.

Thank you.
Regards,
Eva Kemp.

#20740 Copied

sharpe_22

Participant

October 21, 2014 at 12:10

Hi,

Yes I know that.
But on the demo Footer1, they is a link saying “support chat”

But when I click on the link it doesn’t bring up the chat.

I only want the chat to show when someone clicks on the link

Is that possible?

Thank you

#20754 Copied

Eva Kemp

Support staff

October 21, 2014 at 16:05

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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sharpe_22

Participant

October 21, 2014 at 19:34

See below:

Please, contact administrator
for this information.

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Robert Hall

Support staff

October 21, 2014 at 19:54

Hello,

Sorry, but it requires additional customization and is a paid service.

Regards,
Robert Hall.

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