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JQuery conflicts - by st_fish - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

st_fish

Participant

October 21, 2014 at 11:01

We have setup a development site at:
http://exclusivitybydesign.com/uk

with a PayFast sandbox account and a basic child theme

Themes and plugins all up to date

We are experiencing jQuery conflicts on the following pages:

Tabs not working (Description / More Info / Review tabs)
http://exclusivitybydesign.com/uk/product/anchor

Checkout tabs not working ( Method / Billing Address / Shipping Address / Your Order )
http://exclusivitybydesign.com/uk/checkout

If you can look into this, we would really appreciate it.

thanks so much

#20737 Copied

9 Answers

Eva Kemp

Support staff

October 21, 2014 at 12:18

Hello,

There is an error for plugins folder:
Failed to load resource: the server responded with a status of 403 (Forbidden)

Please check its permissions via FTP.
If changing permissions doesn’t help please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#20760 Copied

st_fish

Participant

October 21, 2014 at 14:11

Thank you for your answer – we tried to change plugin file permissions but it’s not changing.
Please find FTP and WP logins in Private Content below.

Just remember its in the sub folder http://exclusivitybydesign.com/uk not the MAIN site.

thanks so much

Please, contact administrator
for this information.

#20800 Copied

Eva Kemp

Support staff

October 21, 2014 at 16:19

Hello,

Sorry, but the credentials for FTP are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#20836 Copied

st_fish

Participant

October 21, 2014 at 16:34

Hi Eva,

They are definitely correct – just logged in with them.
Please re-check on your side.

thanks
Este

#20841 Copied

Eva Kemp

Support staff

October 21, 2014 at 19:37

Hello,

Thank you.
The credentials work fine.
Please ask your host to change PHP Version from 5.4 to 5.3 if it’s possible and enable “allow_url_fopen” function.
And check the site again after that.

Thank you.
Regards,
Eva Kemp.

#20881 Copied

st_fish

Participant

October 22, 2014 at 13:00

Hi Eva,

We activated allow_url_fopen but there is no option to revert back to 5.3 php.

Nothing has changed on the site – still conflicts.

thank you

#20986 Copied

Eva Kemp

Support staff

October 22, 2014 at 13:57

Hello,

The problem is caused by one of your plugins.
I’ve disabled them and the issue has disappeared.
So please try to deactivate them one by one to find out what plugin is causing the issue.

Thank you.
Regards,
Eva Kemp.

#21013 Copied

st_fish

Participant

October 22, 2014 at 14:41

Hi there,

Yes the one plugin does resolve the tab issue, but not the Mega Menu and Image preview problem.
None of the other plugins causes this problem as we deactivated individually with no luck.

thanks for your assistance.

#21029 Copied

Eva Kemp

Support staff

October 22, 2014 at 19:07

Hello,

As I see tabs still aren’t working.
Have you deactivated the plugin which caused the issue?
Have you found what the plugin is?

Thank you.
Regards,
Eva Kemp.

#21111 Copied
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