Product Slider Gallery not functioning properly in Chrome browser

This topic has 6 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

  • Avatar: pensline
    pensline
    Participant
    January 29, 2019 at 23:23

    I have gone thru all the forum notes on this topic and none of the solutions work for me:

    I cannot get the slider gallery to function in Chrome. It is working in other browsers. I just get a blank image next to the main image.

    I also cannot view thumbnails in related products in Chrome browser

    EDIT: Just noticed this is a browser issue. Displays correct in IE & FF but not Chrome

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2019 at 09:31

    Hello,

    It works fine in Chrome browser for me – https://prnt.sc/me4hf9 Please make sure that your version of the browser is not very old and any of browser extensions on your computer don’t affect displaying of the site.

    Regards

    Avatar: pensline
    pensline
    Participant
    January 30, 2019 at 23:45

    Thank you for the response. Great thought but unfortunately i’ve found this is an issue on different computers. Half our office can see it. Half cannot. What do you suggest?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2019 at 15:42

    Please clear browser cache.
    Also, let me know in which version of Chrome browser you face the problem.

    Regards

    Avatar: pensline
    pensline
    Participant
    January 31, 2019 at 17:31

    This works, thank you. Chrome Version 71.0.3578.98. I hope we don’t get alot of calls about not viewing properly. I’ll have to walk everyone through clearing their cache lol.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 31, 2019 at 17:39

    Hello,

    If the browser cache of the old files is the reason of the problem we can do nothing.

    Regards

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