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Activation code - by Smeg - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Olga Barlow

  • Avatar: Smeg
    Smeg
    Participant
    February 15, 2019 at 08:36

    Hello!
    Can I change a purchase code on a development site for a newly purchased code for the live site or do I have to change the theme package & if so will I loose what I’ve worked on?

    Please, contact administrator
    for this information.
    #209268 Copied Theme version: 5.1.6.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2019 at 11:01

    Hello,

    Actually, it’s allowed to use 1 license for both production and dev sites if this is the same project. Anyway if you need to use another license for the production site you can deactivate theme in XStore > Dashboard http://prntscr.com/mlf6dw and then activate site using the new license you want to have for this site.

    Regards

    #209276 Copied
    Avatar: Smeg
    Smeg
    Participant
    February 15, 2019 at 12:29

    Thank you for your help Olga, I thought thats what you could do, but I tried a number of times to deactivate the theme & nothing happen is this because it is a dev site & not live?

    #209283 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2019 at 12:41

    Hello,

    What version of theme do you use there? Try to update theme and XStore core plugin to the latest versions. We fixed issue with the deactivation in the latest updates. If you still have this problem just provide me temporary Dashboard access to the site where you want to deactivate theme and we’ll check.

    Regards

    #209289 Copied
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