Return to previous page

Background image with Vertical Parallax On scroll setting not working on Safari

This topic has 24 replies, 3 voices, and was last updated 10 years ago ago by Olga Barlow

ziloub

Participant

October 22, 2014 at 09:15

On Safari browser, a row with background image and Vertical Parallax On Scroll setting does not work …
On Google Chrome it’s ok, but on Safari, we just have white background …

Could you please give us a solution ?

Thanks

Sylvain

#20941 Copied

23 Answers

ziloub

Participant

October 22, 2014 at 09:18

#20943 Copied

ziloub

Participant

October 22, 2014 at 09:19

Result on Safari :

#20944 Copied

Eva Kemp

Support staff

October 22, 2014 at 11:56

Hello,

What Safari browser are you using? Is it Windows or MacOS?

Thank you.
Regards,
Eva Kemp.

#20967 Copied

ziloub

Participant

October 22, 2014 at 18:56

It’s Mac.
Me (and also my client) have the same issue.

#21107 Copied

Eva Kemp

Support staff

October 22, 2014 at 20:09

Hello,

Please provide us with a page link where you see that issue and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#21138 Copied

ziloub

Participant

October 23, 2014 at 05:35

Ok! Look the private content

Thanks or your support!

Please, contact administrator
for this information.

#21199 Copied

ziloub

Participant

October 23, 2014 at 07:32

Hi, are you working on my page ??
I have things that are not working now on my hone page (slider of showcase, twitter bloc, and the row where I had the issue for Safari…)

#21203 Copied

ziloub

Participant

October 23, 2014 at 08:36

Hi, I found something weird.. I edited my po file just for translation, and that’s why I had issues on my home page … (so it’s not from you! sorry)
I will see to manage this!

Regards

Sylvain

#21208 Copied

ziloub

Participant

October 23, 2014 at 09:15

But the issue on Safari with the row still …

#21214 Copied

Eva Kemp

Support staff

October 23, 2014 at 14:30

Hello,

Please provide us with FTP credentials as well to investigate this issue.

Thank you.
Regards,
Eva Kemp.

#21284 Copied

ziloub

Participant

October 23, 2014 at 20:22

Hi, I already provided it on the topic. 4 messages up !

Regards

Sylvain

#21376 Copied

Eva Kemp

Support staff

October 23, 2014 at 21:23

Hello,

You provided us with wp-admin panel credentials. Can we have FTP access as well?

Thank you.
Regards,
Eva Kemp.

#21389 Copied

ziloub

Participant

October 24, 2014 at 07:59

Ok, but I don’t understand why you need ftp credentials for seems like a “bug” on the image settings for a row.. I don’t think you can change something to make it ok on Safari by ftp …
Anyways, I give you the infos

Please, contact administrator
for this information.

#21446 Copied

ziloub

Participant

October 25, 2014 at 07:55

Hi,

can i have an update on this issue on Safari ??
I have the problem again, and my client use Safari, so it would be nice if you can do something for, because that effect is used on all the website ….
Thanks for your quick reply, it’s urgent !

Regards

Sylvain

#21687 Copied

Eva Kemp

Support staff

October 25, 2014 at 08:33

Hello,

Please take our apologies for a delay but we need more time for investigation.
We’ll notify you when there is a result.

Thank you for understanding.
Regards,
Eva Kemp.

#21694 Copied

ziloub

Participant

October 25, 2014 at 14:23

ok. I have just like 2 or 3 days to finish it. It would be nice if you can find it before.
¨
Thanks for your great support!

Sylvain

#21714 Copied

Olga Barlow

Support staff

October 27, 2014 at 09:30

Hello,

We have checked your site in Safari (Mac OS), Chrome and Mozilla and don’t see any issues with parallax effect.
See
If you test in Safari (Windows) you may face issues with parallax, but Safari for Windows is outdated browser!

Regards,
Olga Barlow

#21777 Copied

ziloub

Participant

October 27, 2014 at 11:46

My client did a test on Safari on Mac, and me also…
We have both the issue, so I don’t know how it works for you, but it’s not working for us ..

#21793 Copied

Olga Barlow

Support staff

October 29, 2014 at 11:40

Hello,

It’s very strange. Maybe it’s your browser cache? Clean it. What version of Safari do you use?
Check our demo https://www.8theme.com/demo/royal/?page_id=16198&et_styles=0-1-1-7-0-1
Does parallax effect look ok on our demo for you? We would like to help you, but we need to see the issue.

Regards,
Olga Barlow

#22227 Copied

ziloub

Participant

October 30, 2014 at 05:30

??

#22411 Copied

Eva Kemp

Support staff

October 30, 2014 at 14:30

Hello,

Have you received the previous answer?

It’s very strange. Maybe it’s your browser cache? Clean it. What version of Safari do you use?
Check our demo https://www.8theme.com/demo/royal/?page_id=16198&et_styles=0-1-1-7-0-1
Does parallax effect look ok on our demo for you? We would like to help you, but we need to see the issue.

Thank you.
Regards,
Eva Kemp.

#22467 Copied

ziloub

Participant

November 5, 2014 at 08:09

Hello,

yes parralax effect looks good on your demo page (with the same version of Safari. Also i did a clean of the cache many times, but nothing changed…).
So that’s weird if it’s ok with all of that on your demo version, and not on mine…
Seems like it’s not about the version or type of navigator, but something on the page (the code?). I don’t know… I admit that i’m lost on that topic…

Could you please see why i have that issue on my page ?
I give you the credentials on the private content, to check it.
It’s the bloc after the “Showcase” : “Go round the world” “Evenements sportifs”

Thanks!

Sylvain

Please, contact administrator
for this information.

#23236 Copied

Olga Barlow

Support staff

November 6, 2014 at 09:24

Hello,

We would like to help you, but we can’t find out what could cause your problem. See how it looks for us

Regards,
Olga Barlow

#23444 Copied
Viewing 24 results - 1 through 24 (of 24 total)

The issue related to '‘Background image with Vertical Parallax On scroll setting not working on Safari’' has been successfully resolved, and the topic is now closed for further responses

Background image with Vertical Parallax On scroll setting not working on Safari

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection