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Product info not displaying - by Teal - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

Teal

Participant

February 20, 2019 at 14:46

One of our products is not showing any details – no images, description etc.

I duplicated the product, then the info showed on the original and duplicate. I then unpublished one and the other stopped showing info.

The product is https://torq-e.com/shop/refurbished-torq-e-boards/refurbished-tq-6/

I have purged all Caches, not sure what to do next.

#209532 Copied Theme version: 3.9.1 WooCommerce version: 3.5.4

8 Answers

Rose Tyler

Support staff

February 20, 2019 at 14:55

Hello,

I do not see the problem http://prntscr.com/mnosco Is it solved?

Regards

#209533 Copied

Teal

Participant

February 20, 2019 at 14:57

Sorry, yes, it seems to be OK now, have tried a few things, so not sure what worked.

Thanks anyway

#209534 Copied

Rose Tyler

Support staff

February 20, 2019 at 15:02

I am glad that the problem was solved.
Have a nice day.

Regards

#209535 Copied

Teal

Participant

February 20, 2019 at 15:24

It seems really strange. If I have one particular product in the same category, the product doesn’t show properly;y, but If I take the other product out of that category, it works fine. Or I can put an extra product in the category and it works fine.

I have deleted the original category, created a new one and added the appropriate products to it, but it is still having the same issue.

#209538 Copied

Rose Tyler

Support staff

February 20, 2019 at 15:32

Is “Hide out of stock items from related products” option enabled in Theme Options > Single Product page? Try to disable the option and then check.

Regards

#209539 Copied

Rose Tyler

Support staff

February 20, 2019 at 15:35

If this doesn’t solve the problem. Provide temporary wp-admin access and re-create the problem on the Single product page, so I can take a closer look.

Regards

#209540 Copied

Teal

Participant

February 20, 2019 at 15:40

Hi There, Yes that has worked. Not sure why that would have this effect, but glad it is now working OK.

Thanks

#209541 Copied

Rose Tyler

Support staff

February 20, 2019 at 15:44

Hello,

Thank you for letting us know.

Regards

#209542 Copied
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