8-Theme Instagram Modul does not load new images

This topic has 21 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

  • Avatar: Danielberlin
    Danielberlin
    Participant
    March 7, 2019 at 11:05

    Hello, the Instagram module of 8-Theme, doesn’t load any new pictures anymore and has been doing so for weeks. We have the

    WPBakery Page builder” in version 5.7
    Wordpress in Version 5.1
    Xstore Core in Version 1.2
    Xstore Template in Version 5.1.6.1

    but unfortunately without success. Can you help us?

    Yours sincerely

    20 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2019 at 14:15

    Hello,

    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    March 7, 2019 at 14:28

    Ok

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2019 at 15:23

    Hello,

    Instagram should be updated every 2 hours automatically. Did you change server or maybe date/time settings were falling?
    We’ve fixed the problem with Instagram. Please check.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    March 7, 2019 at 15:45

    Hello, thank you very much. No, actually we have not changed anything. Could it be a cache module?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2019 at 16:02

    Hello,

    You’re welcome.
    Yes, in case database or php files were cached. Please let us know in case the problem will back.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    March 7, 2019 at 16:45

    Okay, thanks, we’ll do that 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2019 at 16:46

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    April 1, 2019 at 08:25

    Hello,

    we also have the problem with a customer that the Instagram module does not update itself alone. Can you help us?

    Yours sincerely

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2019 at 09:38

    Hello,

    Please describe the situation in more details.
    Provide temporary wp-admin and FTP access to the site with the problem.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    April 1, 2019 at 09:57

    the Instagram module of 8-Theme, doesn’t load any new pictures anymore and has been doing so for weeks. We have the

    WPBakery Page builder” in version 5.7
    Wordpress in Version 5.1
    Xstore Core in Version 1.2
    Xstore Template in Version 5.1.6.1

    but unfortunately without success. Can you help us?

    Please contact administrator
    for this information.
    Avatar: Danielberlin
    Danielberlin
    Participant
    April 1, 2019 at 09:58

    Here the Domain

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2019 at 10:02

    Hello,

    I can’t log in the Dashboard. Please provide correct wp-admin access.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    April 1, 2019 at 11:19

    Here

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2019 at 12:05

    Please set for the user – administrator role so I can see the Dashboard.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    April 1, 2019 at 12:40

    Oh, sorry, we corrected.

    Avatar: Danielberlin
    Danielberlin
    Participant
    April 2, 2019 at 09:49

    Hello, what’s it look like?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2019 at 09:59

    Hello,

    I have passed your request to one of our developers. We will inform you once the problem will be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2019 at 13:40

    Hello,

    Fixed. Please check.

    Regards

    Avatar: Danielberlin
    Danielberlin
    Participant
    April 2, 2019 at 14:43

    Super, thank you 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2019 at 14:48

    You’re welcome!

    Regards

  • Viewing 21 results - 1 through 21 (of 21 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.