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Don't see the categories - by krloss3517

This topic has 6 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

krloss3517

Participant

March 25, 2019 at 02:47

When creating a category with image does not appear in woocomerce.

I have 4 parent categories, but you can only see 3.

#211359 Copied Theme version: Versión: 5.1.6.1

5 Answers

Rose Tyler

Support staff

March 25, 2019 at 07:55

Hello,

Do you have the problem with the default WC theme activated on your site (Storefront)?
Also, try to disable 3-rd party plugins, clear cache and check how it works then.

Regards

#211365 Copied

krloss3517

Participant

March 25, 2019 at 15:08

Hi, I deleted the cache from wp rocket, and desahibilite plugins, also desahibilite the wpml I thought was making the mistake.

I still haven’t been able to make the category appear, what error could be happening?

#211397 Copied

Rose Tyler

Support staff

March 25, 2019 at 15:35

Hello,

To find out if the problem relates to XStore theme, to need to check how categories work with Storefront theme (Appearance > Themes > install and activate Storefront).
If the problem persists with our theme only, provide temporary wp-admin and FTP access in Private Content area https://prnt.sc/n2okla

Regards

#211398 Copied

krloss3517

Participant

March 26, 2019 at 05:50

The problem persists with the Storefront theme. The categories that are created are not reflected.

Please contact administrator
for this information.

#211412 Copied

Olga Barlow

Support staff

March 26, 2019 at 13:29

Hello,

If you have problems with the default WooCommerce options even when the default Storefront theme is enabled then you need to contact WooCommerce plugins support. We can help you only in case the problem appears only when our theme is enabled or with XStore theme options.

I have added the product to category and it appeared on the frontend. Seems problem was caused by the empty category.

Regards

#211446 Copied
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