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Search not working - by borisduval - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

borisduval

Participant

October 22, 2014 at 21:59

Hi! I’m using the legenda theme, it worked really well so far, but I have an issue with the search (within the header), it doesn’t work when I click on it nothing happens…

Do you where this issue can come from ?

Best Regards,

Boris

#21171 Copied

7 Answers

Eva Kemp

Support staff

October 23, 2014 at 11:32

Hello,

Please provide us with wp-admin panel credentials in Private Content to check that issue.

Thank you.
Regards,
Eva Kemp.

#21226 Copied

borisduval

Participant

October 23, 2014 at 12:17

Hi,

Unfortunately, I can give you a direct access to the website for security matters (sorry about that).

Bu you will think the URL on the “Private Content” area.

Thanks again for you help !

Boris

Please, contact administrator
for this information.

#21236 Copied

Eva Kemp

Support staff

October 23, 2014 at 13:11

Hello,

Sorry,
But it’s difficult to help you without checking the theme settings.
Aren’t you able to create a user for us?
Then you’ll be able to delete it.
Please specify what theme version you’re using.
Also try to disable all third-party plugins and check search form again.

Thank you.
Regards,
Eva Kemp.

#21255 Copied

borisduval

Participant

October 23, 2014 at 13:29

I desactivated all the plugins but it is still not working, it is weird because when I activate the other “header links” such as log in/ register, they work perfectly…

By the way I’m using the last version of the theme (2.4.1) and i have a child theme on.

Is there any other way to solve this problem without giving you access to the website ? It’s not that I don’t trust you, but my boss was really clear about not giving anyone access to the website.

Thanks again for your help, I’m truly grateful,

Regards,

Boris

#21263 Copied

Eva Kemp

Support staff

October 23, 2014 at 17:45

Hello,

What changes have you made in the child theme?
Does the issue persist if you activate default Legenda theme?

Regards,
Eva Kemp.

#21342 Copied

borisduval

Participant

October 23, 2014 at 19:16

I tried to activate the “Legenda theme” and desactivate the “Child Theme” but it didn’t work out.

In my child theme I juste have style.ccs (that called the legenda style.css file) and function.php (the code that I put in function.php is in the private area).

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Eva Kemp

Support staff

October 23, 2014 at 22:16

Hello,

Try to reupdate the theme. Perhaps some files haven’t been overwritten.

Thank you.
Regards,
Eva Kemp.

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Tagged: not working, search, themes, troubleshoot, woocommerce, wordpress
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