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Instagram Problem - by Tasos Ballas - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

  • Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 11, 2019 at 17:10

    Hello i try to add my instagram account and i take this error.
    http://prntscr.com/o0j2kq

    #215396 Copied Theme version: 5.3.1
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2019 at 07:08

    Hello,

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #215416 Copied
    Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 12, 2019 at 13:40

    Ftp

    Please contact administrator
    for this information.
    #215474 Copied
    Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 12, 2019 at 13:40

    Wordpress

    Please contact administrator
    for this information.
    #215475 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2019 at 14:05

    Hello,

    We can’t connect to FTP and get the following error: https://prnt.sc/o0wg3i
    Please check this.

    Regards

    #215477 Copied
    Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 12, 2019 at 18:13

    ftp

    Please contact administrator
    for this information.
    #215501 Copied
    Avatar: Tasos_Ballas
    Tasos Ballas
    Participant
    June 13, 2019 at 11:44

    ftp its ok ?

    #215540 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 13, 2019 at 13:43

    Hello,

    Yes, FTP is correct this time. But seems Instagram blocks the widgets that don’t use the API system. We’ll improve our Instagram element in one of the next updates.
    Could you try the third-party widget to display the Instagram feeds and add your account http://prntscr.com/o1cuot ?

    Regards

    #215553 Copied
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