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Problem sos - by Tasos Ballas - on WordPress WooCommerce support

This topic has 24 replies, 2 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

Tasos Ballas

Participant

June 21, 2019 at 10:53

Look my website http://prntscr.com/o4s80v what is this ?

#215943 Copied Theme version: 5.3.1

23 Answers

Tasos Ballas

Participant

June 21, 2019 at 10:58

and if press http://prntscr.com/o4saye sandals i dont see anything

#215945 Copied

Rose Tyler

Support staff

June 21, 2019 at 11:06

Hello,

Make sure Core plugin is activated on your site.
Clear all cache and check the site one more time.

Regards

#215946 Copied

Tasos Ballas

Participant

June 21, 2019 at 11:15

i do all

#215947 Copied

Tasos Ballas

Participant

June 21, 2019 at 11:16

the same problem https://ballsai.com.gr/product-category/sandals/

#215948 Copied

Rose Tyler

Support staff

June 21, 2019 at 11:29

I do not see the problem on your Home page http://prntscr.com/o4srak
Did you make changes in template files?
Provide us with temporary wp-admin and FTP access.

Regards

#215949 Copied

Tasos Ballas

Participant

June 21, 2019 at 11:35

Code

Please contact administrator
for this information.

#215950 Copied

Tasos Ballas

Participant

June 21, 2019 at 11:36

All product categorywith sandals and women is down

#215951 Copied

Rose Tyler

Support staff

June 21, 2019 at 12:22

We can’t log in your dashboard. Please provide correct access.
What did you do before the problem appeared? Have you installed an additional plugin?
Enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#215957 Copied

Tasos Ballas

Participant

June 21, 2019 at 12:34

new das

Please contact administrator
for this information.

#215960 Copied

Tasos Ballas

Participant

June 21, 2019 at 12:42

ftp

Please contact administrator
for this information.

#215961 Copied

Tasos Ballas

Participant

June 21, 2019 at 13:02

i delete all product from my shop and if choose one category you see some product

#215962 Copied

Tasos Ballas

Participant

June 21, 2019 at 13:08

http://prntscr.com/o4u9bp

#215963 Copied

Tasos Ballas

Participant

June 21, 2019 at 13:57

you are on ?

#215968 Copied

Rose Tyler

Support staff

June 21, 2019 at 14:02

Hello,

Is the problem solved https://prnt.sc/o4v3ch ?
On which page do you get this error https://prnt.sc/o4u9bp ? Make sure that CMB2 (Metaboxes framework) plugin is installed and activated (Appearance > Install Plugins).

Regards

#215969 Copied

Tasos Ballas

Participant

June 21, 2019 at 14:32

Again the same problem !

#215971 Copied

Tasos Ballas

Participant

June 21, 2019 at 14:33

if press here —>http://prntscr.com/o4vnc3
take this result —>http://prntscr.com/o4vnm6

#215972 Copied

Tasos Ballas

Participant

June 21, 2019 at 14:37

i want to cry what is this bag …

#215974 Copied

Rose Tyler

Support staff

June 21, 2019 at 14:41

How does it work with the default WC theme – Storefront? We are theme support, so we are able to help with issues related strictly to our theme only.

Have you tried to disable all 3rd-party plugins? If the problem relates to a plugin, you need contact support of that plugin.

As I see, you are working on the site, so I won’t touch it to prevent a mess.
Let us know the results of tests.

Regards

#215975 Copied

Tasos Ballas

Participant

June 21, 2019 at 14:43

if you want change i delete all plugin and all item and the problem its same

#215976 Copied

Rose Tyler

Support staff

June 21, 2019 at 14:52

Dear,

Have you changed FTP access?
If you can’t do tests:
– Temporary activate Storefront theme and check the category page then
– Temporary deactivate 3rd-party plugins and check if this helps
– enable WP debug mode and check if any error shows on the category page.
Please provide correct FTP access http://prntscr.com/o4vy9y and wait without doing changes. I will pass your problem to one of our developers to check.

Regards

#215977 Copied

Tasos Ballas

Participant

June 21, 2019 at 15:04

ftp
online

Please contact administrator
for this information.

#215978 Copied

Tasos Ballas

Participant

June 21, 2019 at 15:21

I appreciate your help and support. Thank you very much !

#215981 Copied

Rose Tyler

Support staff

June 21, 2019 at 15:25

Hello,

The problem is caused by slag. We’ve changed it http://prntscr.com/o4wh0c and the category works fine. The problem is independent of the theme because persists even with the default theme.

Regards

#215982 Copied
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