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Various product - by ejder077 - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

ejder077

Participant

August 1, 2019 at 07:53

Hi,

There is a sentence “Sorry, no products matched your selection. Please choose a different combination.” before the attributes are selected. And there was not before. This sentence only occurs when the user selected a combination that does not exist right? May I ask how can set it just like before?
https://ibb.co/8cp31cY

Also, I have 3 variables, but each time I select one, the loading effect occurs. But before, the loading effect only appears when the third variation is selected. May I ask how can set it just like before?
https://ibb.co/KG4qqmH

Thank you

#218195 Copied Theme version: Child 5.2

5 Answers

Rose Tyler

Support staff

August 1, 2019 at 08:03

Hello,

Provide temporary wp-admin and FTP access.

Regards

#218196 Copied

ejder077

Participant

August 1, 2019 at 08:19

Thank you

Please contact administrator
for this information.

#218198 Copied

Olga Barlow

Support staff

August 1, 2019 at 15:45

Hello,

We are glad to help you but unfortunately, it’s not related to our theme and we can do nothing because product page works the same way even with the default WooCommerce theme Storefront https://gyazo.com/401cdf9f15f9694dd7e14377f9f29bf0 If it was different before then probably WooCommerce plugin changed the way how it works. Contact their support.

Regards

#218260 Copied

ejder077

Participant

August 2, 2019 at 12:20

Thank you.

Is WooCommerce support actually replying? I asked them a question but I have not got a reply last time.

#218322 Copied

Rose Tyler

Support staff

August 2, 2019 at 12:50

Hello,

You’re welcome!
Support of WC is independent of us https://wordpress.org/support/plugin/woocommerce/

Regards

#218328 Copied
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