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After updating to version 4.0, custon header and footer disappear

This topic has 8 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

Rawi

Participant

August 2, 2019 at 18:17

After updating to version 4.0, my custom header and footer of the child theme have been lost and the Legenda theme ones appear by default.

I am using a Legenda Child Theme.

I tried to update the theme from both the WordPress panel and FTP, but the same problem happens.

Please, contact administrator
for this information.

#218356 Copied Theme version: 3.10 WooCommerce version: 3.6.5

7 Answers

Olga Barlow

Support staff

August 2, 2019 at 18:30

Hello,

Provide also Dashboard access to your site.

Regards

#218357 Copied

Rawi

Participant

August 2, 2019 at 18:37

Here it is the dashboard access.

Please contact administrator
for this information.

#218358 Copied

Olga Barlow

Support staff

August 5, 2019 at 08:45

Hello,

We found malware code in your child theme functions.php http://prntscr.com/oofx78
Please, contact your hosting provider ask to scan your WP installation and remove the virus. Contact us after that to proceed with theme update.

Regards

#218479 Copied

Rawi

Participant

August 7, 2019 at 11:08

Hello Olga,

I have already proceeded to analyze all folders and files and remove any trace of malware, so they are already clean.

#218642 Copied

Olga Barlow

Support staff

August 7, 2019 at 15:39

Hello,

We have updated theme. We found that you used the nulled version https://prnt.sc/opl4v2
Your site was hacked probably because of this. Don’t use the nulled themes!

Regards

#218682 Copied

Rawi

Participant

August 7, 2019 at 16:26

Hello Olga,

Thanks for your help.

I used a nulled theme to see if the loss of the header and footer was due to a problem of the original theme or something else, but in both cases the problem of loss of theme customization happened.

It was a mistake on my part. I will consider it for future theme updates.

Regards.

#218689 Copied

Olga Barlow

Support staff

August 7, 2019 at 16:27

Hello,

Ok. You are welcome.

Regards

#218692 Copied
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