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Cart not working on iPad and iPhone - by rair

This topic has 10 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

rair

Participant

August 14, 2019 at 16:49

The add to cart function doesn’t seem to be working with the latest theme version on iPad and iPhone.

All non-essential plugins are deactivated and all others are fully up-to-date when I tested this.

System status is ok too.

Is anyone else having the same issue?

Please, contact administrator
for this information.

#219137 Copied Theme version: Version 4.0 WooCommerce version: 3.7.0

9 Answers

Rose Tyler

Support staff

August 15, 2019 at 10:09

Hello,

Thanks for using our theme.
I do not see the problem on your site https://prnt.sc/osy83m ? On which page the problem persists?
You are using WooCommerce 3.7.0 version https://prnt.sc/osy9aj , so the Legenda theme should be updated to 4.1 version http://prntscr.com/osy5dj https://www.8theme.com/demo/docs/legenda/Theme_Update.html
If this doesn’t help, let us know.

Regards

#219171 Copied

rair

Participant

August 15, 2019 at 11:08

Hello.

Thanks for the quick response.

Did you view the cart after this? There won’t be anything in it.

#219175 Copied

Olga Barlow

Support staff

August 15, 2019 at 15:05

Hello,

Check now.

Regards

#219200 Copied

rair

Participant

August 16, 2019 at 10:09

Hi Olga,

Still doesn’t work… the cart has no products in it!

Alistair

#219241 Copied

Olga Barlow

Support staff

August 16, 2019 at 11:16

Hello,

No matter what we use an emulator or real device we don’t see problem:
– emulator https://gyazo.com/60085908b5e16ade2aebe6a28b17a20f
– real device https://prnt.sc/otfkuh

What version of the iPhone did you use? Could you provide us the video of the problem for better understanding of your actions?

Regards

#219252 Copied

rair

Participant

August 19, 2019 at 09:22

Hello,

Thanks for the response.

Have a look here at it not working on my ipad: https://www.dropbox.com/s/e2g6pesfe14145r/20190819_091848.mp4?dl=0

It’s an original iPad Mini, version 9.3.5.

Alistair

#219411 Copied

Olga Barlow

Support staff

August 19, 2019 at 12:31

Hello,

Try to switch to default theme – Storefront (Appearance > Themes) and check if you have the same problem with the cart when the storefront theme is enabled.

Regards

#219429 Copied

rair

Participant

August 21, 2019 at 13:16

Hello.

It seems to be working ok on my clients device now, so it may be an issue with my iPad as it’s now very outdated.

Thanks for the quick replies.

#219625 Copied

Rose Tyler

Support staff

August 21, 2019 at 14:57

Hello,

You’re welcome!

Regards

#219636 Copied
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