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After update the front end displays code

This topic has 5 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

Giftoliser

Participant

August 25, 2019 at 18:05

I’ve updated all the plugin apart from Massive addon plugin ( didn’t manage to do it), static blocks have disappeared and some of the visual composer elements are not displayed on the front end anymore and instead show the block id.

#220053 Copied Theme version: 5.3.1

4 Answers

Rose Tyler

Support staff

August 25, 2019 at 18:48

Hello,

Make sure that XStore Core plugin is activated on your site.
If an update for the plugin is required, update the theme first – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
If you need further assistance, provide temporary wp-admin and FTP access.

Regards

#220059 Copied

Giftoliser

Participant

August 25, 2019 at 21:18

It seems that the footer disappeared completely. I added it now but the styling has moved.

Please contact administrator
for this information.

#220061 Copied

Giftoliser

Participant

August 26, 2019 at 15:34

Hey, will you be able to have a look?

Please contact administrator
for this information.

#220086 Copied

Olga Barlow

Support staff

August 27, 2019 at 16:50

Hello,

Never update XStore core plugin without theme update in future. You have updated plugin to the latest version but have not updated the theme to the required version https://xstore.8theme.com/update-history/ –

Regards

#220154 Copied
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