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500 Internal Server Error - by mtechnical Ltd

This topic has 6 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

mtechnical Ltd

Participant

September 19, 2019 at 13:01

Hello,
We’ve updated to the latest version 6.1 of the theme and we now seem to be getting 500 Internal Server Errors when editing pages:

The error logs show:

[Thu Sep 19 12:53:43 2019] [error] [client 162.158.158.21:0] mmap() failed: [12] Cannot allocate memory
[Thu Sep 19 12:53:43 2019] [error] [client 162.158.158.21:0] End of script output before headers: post.php

All system requirements are met:

Environment Requirement System
WP File System: direct direct
PHP version: 5.6 7.3.4
WordPress version: 3.9 5.2.3
Memory limit: 128M 256M
Max execution time: min (30-60) 300
Max input vars: min (1000-2000) 2000
Upload max filesize: 10M 64M
../Uploads folder: writable writable
OpenSSL version: 1.0 3.27.1
GZIP compression: enable enable
file_get_contents( ): enable enable
wp_remote_get( ): enable enable

#221675 Copied Theme version: 6.1 WooCommerce version: 3.7.0

5 Answers

Rose Tyler

Support staff

September 19, 2019 at 13:34

Hello,

Is Massive Addons plugin enabled? Try to disable this plugin and edit pages then.
Provide us with temporary wp-admin and FTP access http://prntscr.com/p87zts

Regards

#221677 Copied

mtechnical Ltd

Participant

September 19, 2019 at 13:56

Hi Rose,

This appears to have resolved the issue, should I leave this switched off?

Thank you.

#221678 Copied

Rose Tyler

Support staff

September 19, 2019 at 14:00

Hello,

You have a known issue of the Massive Addons plugin that caused by server limits – https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 The maximum body length value should be increased.

Regards

#221679 Copied

mtechnical Ltd

Participant

September 19, 2019 at 14:07

Hi Rose,

It appears that the code for the .htaccess file does not resolve the issue with the plugin is re-enabled. Perhaps the required php module not installed on our hosting evnironment.
I will leave the plugin disabled for now.

Thank you.

#221680 Copied

Rose Tyler

Support staff

September 19, 2019 at 14:11

Hello,

You’re welcome!

Regards

#221681 Copied
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