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Visual Composer issues - by vantage - on WordPress WooCommerce support

This topic has 16 replies, 5 voices, and was last updated 10 years ago ago by Robert Hall

vantage

Participant

October 29, 2014 at 21:25

Looks like Visual Composer doesn’t load regardless of how many times I reinstall the theme.

Any ideas?

#22360 Copied

15 Answers

Eva Kemp

Support staff

October 30, 2014 at 01:02

Hello,

Please provide us with FTP and wp-admin panel in Private Content.

Thank you.
Regards,
Eva Kemp.

#22401 Copied

vantage

Participant

October 30, 2014 at 01:12

Here is the ftp info

Please, contact administrator
for this information.

#22404 Copied

vantage

Participant

October 30, 2014 at 04:03

Can you tell me why a user would see this wording in their account? “Set your account menu…” http://awesomescreenshot.com/0f13r3u8cf
This looks like it should only be shown to an admin.

#22408 Copied

Eva Kemp

Support staff

October 30, 2014 at 13:02

Hello,

Please provide us with wp-admin panel credentials as well.
Concerning the Account menu go to Theme Options > Shop and set “Enable sidebar on “My Account” page” to “Off”.

Thank you.
Regards,
Eva Kemp.

#22445 Copied

vantage

Participant

October 31, 2014 at 17:31

wp-admin details below

Please, contact administrator
for this information.

#22718 Copied

vantage

Participant

October 31, 2014 at 19:21

When I add options such as “Product Size” it changes the front page button Call to Action from Add to Cart to Select Options.

Any way to change it back?

#22734 Copied

Eva Kemp

Support staff

November 1, 2014 at 12:51

Hello,

Could you please clarify your issue with Visual Composer?
As I see it’s working fine as well as your pages where the editor is used.
If you add product variations and make a product variable, the “Add to Cart” button is changed automatically as you have to choose options before buying it. This is Woocommerce configuration.

Thank you.
Regards,
Eva Kemp.

#22791 Copied

vantage

Participant

November 14, 2014 at 00:38

It does not load correctly.

#24573 Copied

Eva Kemp

Support staff

November 14, 2014 at 15:18

Hello,

What do you mean “It does not load correctly”?
What the exact problems are there?
Please describe them to have clear understanding of the issue.

Thank you.
Regards,
Eva Kemp.

#24670 Copied

vantage

Participant

November 19, 2014 at 05:00

The load icon shows up, but it never stops loading and I’m unable to edit anything.

Please, contact administrator
for this information.

#25260 Copied

Eva Kemp

Support staff

November 19, 2014 at 09:28

Hello,

Unfortunately there is a bug with Visual Composer frontend editor and our theme. We’ll try to fix it in future updates.
We recommend you to use backend editor instead.

Sorry for inconveniences.

Regards,
Eva Kemp.

#25280 Copied

Harris Hasancevic

Participant

November 19, 2014 at 09:51

Hi Eva,

Hopefully you can help. I’ve done a fresh install of Legenda on wordpress, installed all the plugins needed etc.. but Visual Composer activation caused the WordPress admin pages to white screen. I renamed the plugin folder to get it back to normal, deleted the plugin and uploaded js_composer.zip again and tried to activate, same issue…

I contact WPBakery who had a look and said the zip I was trying to install conflicted with an inbuilt version and that was the problem and that I’d have to contact theme support for help. If I provide details can you login and try and get the plugin working for me?

Kind Regards,
Harris

Please, contact administrator
for this information.

#25291 Copied

zwoelfer

Participant

November 20, 2014 at 11:05

Same here. When I try to edit any page with visual composer frontend editor the logo starts loading but nothing else happens. The page keeps loading and stays white.
As I am totally new to wordpress I would highly appreciate this to work.

#25630 Copied

Robert Hall

Support staff

November 20, 2014 at 11:16

Hello zwoelfer,

There is a bug in our theme. It will fixed in the next theme update.
Sorry for inconvenience.

Regards,
Robert Hall.

#25636 Copied

Robert Hall

Support staff

November 20, 2014 at 11:17

Hello HazeGD,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Robert Hall.

#25637 Copied
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