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Website broken! - by Noexis - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

Noexis

Participant

October 30, 2019 at 13:18

why this stuff is happening?
https://hosting.noexislab.ch/testshop/

what is wrong here? why anytime that we update it things like these happens?
what should we do?

#224075 Copied Theme version: Version 1.4.5 | By 8theme WooCommerce version: Version 3.7.1 |

1 Answer

Rose Tyler

Support staff

October 30, 2019 at 13:27

Hello,

It looks like you updated XStore Core plugin but left out of date theme version. Never update XStore Core plugin without theme update. Follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Also, custom changes in files of your child theme can be a reason for problems. Please check how the site works with the parent theme activated.
If you need our assistance, provide temporary wp-admin and FTP access.

Regards

#224076 Copied
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