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Long description - by Lara - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 5 years, 1 months ago ago by John Holden

Lara

Participant

November 4, 2019 at 16:42

Hi
I have a problem: if I publish the short description, the long description does not appear

for exemple
with short and long description: https://www.nobilebomboniere.it/prodotto/sacchetto-cuore-legno/
without short description: https://www.nobilebomboniere.it/prodotto/bomboniera-gattino-orsetto/
What can I do to have both?

Thanks
Lara

#224286 Copied Theme version: 6.1.5 WooCommerce version: 3.7.1

7 Answers

Olga Barlow

Support staff

November 4, 2019 at 18:16

Hello,

1) Contact WooCommerce gateway PayPal express checkout plugin to fix the js error that appears in console http://prntscr.com/psct2q because this js error may cause different issues for other scripts on the page.
2) Of course, you should have both descriptions if you filled the short description and long description fields. Provide us with temporary Dashboard and FTP access to your site to check why you don’t have both descriptions.

Regards

#224294 Copied

Lara

Participant

November 5, 2019 at 08:48

Hello Olga,
I tried to disable the WooCommerce PayPal Checkout Gateway plugin, but problem be left.

Regards
Lara

Please contact administrator
for this information.

#224325 Copied

Olga Barlow

Support staff

November 5, 2019 at 12:25

Hello,

1) I meant the WP Dashboard access to allow me to log in to your WP backend and check the theme and product settings.
2) FTP pass is incorrect http://prntscr.com/psoyu0 Check and provide the right one, please.

Regards

#224337 Copied

Lara

Participant

November 6, 2019 at 12:37

Hello

Thanks
Lara

Please contact administrator
for this information.

#224438 Copied

Olga Barlow

Support staff

November 6, 2019 at 14:54

Hello,

Problem was caused by your code http://prntscr.com/pt98ae
Why did you add these divs for the long description?
Once I removed them everything is fine.

Regards

#224474 Copied

Lara

Participant

November 6, 2019 at 18:45

oh, I’m sorry
probably when I did copy / paste I imported that part of code

Thank you!
Regards

#224490 Copied

John Holden

Support staff

November 7, 2019 at 06:23

Hi,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

Your feedback is the motivation to improve our work and services.

Regards,
Hung PD

#224505 Copied
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