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! Problem with Massive Addons ! - by Warzone_xD

This topic has 6 replies, 3 voices, and was last updated 5 years, 1 months ago ago by Rose Tyler

  • Avatar: Warzone_xD
    Warzone_xD
    Participant
    November 8, 2019 at 00:36

    When installed “Massive Addons for WPBakery Page Builder” the website went blank 500 Error – while admin panel worked!

    Check this? 🙂

    Please, contact administrator
    for this information.
    #224593 Copied Theme version: Latest version 6.2 / Core plugin 1.5 WooCommerce version: Latest
    5 Answers
    Avatar: John Holden
    John Holden
    Support staff
    November 8, 2019 at 06:08

    Hi,

    Please send:

    – FTP info (server, username, password, port)

    I will check this problem for you.

    Regards,
    Hung PD

    #224597 Copied
    Avatar: Warzone_xD
    Warzone_xD
    Participant
    November 8, 2019 at 11:30

    Check Private:

    Please contact administrator
    for this information.
    #224617 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 11:38

    Hello,

    Contact your hosting providers and ask to give you a server error log to check what is wrong.
    Looks like, there is a lack of some resources on your server. For example, when the Massive Addons is activated but Jetpack by WordPress.com is disabled there is no 500 error.

    Regards

    #224669 Copied
    Avatar: Warzone_xD
    Warzone_xD
    Participant
    November 10, 2019 at 00:36

    Removed Jetpack, as it caused alot of problems and errors.

    #224700 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 08:07

    Hello,

    Let us know if you need any other assistance.
    Have a nice day.

    Regards

    #224704 Copied
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