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Theme options do not work - by Teal - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 5 years ago ago by Olga Barlow

Teal

Participant

November 18, 2019 at 16:52

Hi There,

The theme options is not working for us. I am unable to toggle any options or save changes.

https://prnt.sc/pymikm

Regards

Guy

#225216 Copied Theme version: 4.2

5 Answers

Olga Barlow

Support staff

November 18, 2019 at 19:22

Hello,

Provide us with Dashboard and FTP access to your site to check the problem in more detail.

Regards

#225229 Copied

Teal

Participant

November 19, 2019 at 10:35

Hi There,

When I go into the theme editor all the switches (on/off) are inactive and if I try to save any other changes there is an error code in red at the top of the page.

Login details attached

Thanks

Please contact administrator
for this information.

#225244 Copied

Teal

Participant

November 19, 2019 at 11:14

FTP login details

Please contact administrator
for this information.

#225247 Copied

Olga Barlow

Support staff

November 19, 2019 at 17:18

Hello,

Thank you. I have passed your issue to our developers and inform you once they fix the problem.

Regards

#225289 Copied

Olga Barlow

Support staff

November 19, 2019 at 20:03

Hello,

We found that your WordPress installation loads Redux scripts and styles required for the normal work of theme options over the HTTP instead of HTTPS and blocks them. We don’t understand why your WP loads the Redux files with HTTP because we tested on other installations and it does not have problem even with HTTPS. The only difference we found is the DB version: we use MySQL 5.6.42, you use 5.5.64-MariaDB
The temporary solution is to disable Redux plugin, then seems options work fine because another plugin WP Mail Logging that you use also includes Redux files and our theme uses those files from that plugin folder but it’s not the best way to solve this issue.
Can you update MySQL version to 5.6?

Regards

#225297 Copied
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