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Not Loading on Internet Explorer - by Rowan Keizer

This topic has 8 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

Rowan Keizer

Participant

November 21, 2019 at 11:08

Please can you help. My site is hanging on the Pre-loading page on Internet Explorer and does not load pages at all. I have tried disabling and enabling Plugins, clearing cache, etc. and it still show the same?
I looked at your demos via Explorer and it also comes up looking weird.

#225397 Copied Theme version: Latest WooCommerce version: Latest

7 Answers

Olga Barlow

Support staff

November 21, 2019 at 12:30

Hello,

We are working on improvements of theme CSS code and not of the up to date CSS rules are supported by out of date IE browser. Anyway, we’ll improve option of the support of the old browsers in the next updates because as we can see some users still check their websites using IE. Provide us with Dashabord and FTP access to your site to check the problem with your preloader.

Regards

#225417 Copied

Rowan Keizer

Participant

November 21, 2019 at 12:45

Thank you. Just to confirm that it is only on Explorer that the Pre-Loader loads and doesn’t load my site. Please see account login in PCA

Please contact administrator
for this information.

#225419 Copied

Olga Barlow

Support staff

November 21, 2019 at 12:56

What about FTP access?

Regards

#225421 Copied

Rowan Keizer

Participant

November 21, 2019 at 14:24

Sorry PCA = Private Content Area. My sites login details are there.

#225427 Copied

Rose Tyler

Support staff

November 22, 2019 at 09:14

Hello,

Thanks for wp-admin access, but we need FTP access (host, username, password, port) also. Please, contact your hosting provider to get FTP access.

Regards

#225462 Copied

Rowan Keizer

Participant

November 22, 2019 at 16:35

Please private area

Please contact administrator
for this information.

#225514 Copied

Olga Barlow

Support staff

November 22, 2019 at 17:13

Hello,

1) We logged in to wp account but don’t have access to backend http://prntscr.com/q0o5pb
2) FTP directory is empty http://prntscr.com/q0o6hi
3) You are using CloudFlare, so make sure that you installed, activated CloudFlare plugin and logged in to your account (Settings > CloudFlare) to allow us to clean the CDN cache.

Regards

#225520 Copied
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