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Black box with 'Download file' appearing at top of our website

This topic has 8 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Rose Tyler

Gill Sermon

Participant

January 10, 2020 at 17:11

Hi there. Since updating the theme and required plugins accordingly I appear to have a black box with ‘Download File’ appear at the top of our website. Any idea how I can get rid of it?

#228057 Copied Theme version: 4.2 WooCommerce version: 3.8.1

7 Answers

Olga Barlow

Support staff

January 10, 2020 at 18:23

Hello,

Could you provide us with screenshot of the issue? We don’t see any block box http://prntscr.com/qlxkb1

What browser do you use?

Regards

#228068 Copied

Gill Sermon

Participant

January 10, 2020 at 19:05

Hi Olga. Thank you for your swift response. OK I am using Safari version 12. How can I attach a screenshot here?

I have just tried in Firefox 71 too and it’s the same. If you scroll further up to the very top you will see it on the left.

#228077 Copied

Gill Sermon

Participant

January 10, 2020 at 19:08

I also get a grey panel underneath the black box which says “Add any widgets you want in Apperance->Widgets->”Hidden top panel area””

There are no widgets I want to place in the Hidden top panel at present, but I can’t see where I can remove the hidden top panel.

I also have a couple of other issues. Since upgrading the theme, my product images are tiny compared to what they were. I am struggling to find where I can adjust the sizes.

#228078 Copied

Rose Tyler

Support staff

January 11, 2020 at 10:09

Hello,

You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to the screenshot here.
Theme Options > Header > Enable hidden top panel > Off.
Please provide temporary wp-admin and FTP access http://prntscr.com/qm69st so we can take a closer look at your problems.

Regards

#228097 Copied

Gill Sermon

Participant

February 27, 2020 at 14:50

Hi. Thanks for your help. The top panel is already ‘hidden’ and I have moved back a few versions now so not getting this problem of the ‘black box’. I have created a screenshot of the persistent and most worrying problem and highlighted it with a large red arrow so you can see what I am talking about.

Since have since downgraded the Legenda theme and WordPress and other plugins as it wasn’t happening before. Now it happens with any version of Legenda but not with other themes. I would prefer to carry on using Legenda now that I’ve paid for it, but is it possible to sort this? It appears to be something wrong with Mejs which is trying to load at the top of my pages? Can you advise please?

Link to screenshot of website with the black box:
https://prntscr.com/r8i7m0

Link to screenshot of ‘black box’ element as inspected in Safari:
https://prntscr.com/r8id2n

Please contact administrator
for this information.

#230425 Copied

Gill Sermon

Participant

February 27, 2020 at 14:51

Sorry some text got deleted in my last message. My main problem is the black box with ‘Download file’ appearing top left. If you can help me sort that problem I will update WordPress, theme and plugins again.

#230426 Copied
Rose Tyler

Support staff

February 27, 2020 at 16:31
Hello,

We do not see the black box on your site, but you can add this custom CSS code
```
html[class*="span"] {
    float: none;
    min-height: unset;
    margin: 0;
}
```
to achieve such displaying – http://prntscr.com/r8ke2f

Regards
#230438 Copied
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