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Error updating WooPress Core plugin - by bodeinvenice

This topic has 20 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

bodeinvenice

Participant

February 13, 2020 at 05:24

Hello,

I’m getting the following error when I try to update the WooPress Core plugin:

Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Thanks in advance for your help resolving this issue!
~ Nick

Please, contact administrator
for this information.

#229731 Copied Theme version: Version 5.0.1 WooCommerce version: 5.2

19 Answers

Olga Barlow

Support staff

February 13, 2020 at 09:52

Hello,

This error appears as a rule if you are trying to update plugin on other domain than where you activated theme. Did you move your site to different domain? Provide us with WP Dashboard access to check and help you.

Regards

#229748 Copied

bodeinvenice

Participant

February 13, 2020 at 17:39

Yes, we have a production version and a staging version to assure updates work before we push them live.

Please contact administrator
for this information.

#229774 Copied

Olga Barlow

Support staff

February 13, 2020 at 17:52

Hello,

I see. In that case, to update core on the staging site go to Plugins > disable and remove core plugin and install it again (Plugins > Add new > Upload) using WooPress core archive from the Downloads area of your account https://www.8theme.com/downloads

Regards

#229777 Copied

bodeinvenice

Participant

February 18, 2020 at 01:50

Trying to update Theme on staging server and now getting this error:

There has been a critical error on your website. Please check your site admin email inbox for instructions.

Learn more about debugging in WordPress.

#229911 Copied

Rose Tyler

Support staff

February 18, 2020 at 09:55

Hello,

We can’t log in to your dashboard – http://prntscr.com/r3xu0s Please provide correct wp-admin + FTP access.

Regards

#229925 Copied

bodeinvenice

Participant

February 19, 2020 at 02:46

Please see private comments …

Please contact administrator
for this information.

#229934 Copied

Rose Tyler

Support staff

February 19, 2020 at 10:05

Hello,

We can’t log in to your site – http://prntscr.com/r4h9yf Please check one more time.
Do you have the problem with the WooCommerce Dashboard when a default theme (Storefront) is enabled on the site?

Regards

#229947 Copied

bodeinvenice

Participant

February 19, 2020 at 19:01

Sorry … the credentials should work now.

No, the problem does not exist with TwentyTwenty theme.

#229975 Copied

Rose Tyler

Support staff

February 20, 2020 at 08:27

Hello,

Please describe the problem with the WooCommerce Dashboard in more detail with screenshots. It works fine, at first sight, so we need more information.
P.S. I have asked you to check with the Storefront theme because it is default theme of WooCommerce. Questions that can be related to WC should be checked with this theme.

Regards

#229992 Copied

bodeinvenice

Participant

February 20, 2020 at 23:34

When we log in to the backend, the WooCommerce Dashboard is completely blank. The Top and Left Sidebar menus appear, but none of the actual Dashboard content is visible. The page is completely blank (see screenshot).

Please contact administrator
for this information.

#230045 Copied

Rose Tyler

Support staff

February 21, 2020 at 09:46

Hello,

Thanks for the screenshot.
We do not see this problem in Chrome – http://prntscr.com/r5ka8g http://prntscr.com/r5kal8
Try to clear browser cache and disable additional extensions of browsers, then check one more time + try to check from another device.

Regards

#230067 Copied

bodeinvenice

Participant

February 21, 2020 at 18:25

As I mentioned, we tried in Chrome and Safari with the same results. Running 2019 MacBook Pro with Catalina 10.15.3. Also tried FF this morning with the same result. Page is completely blank in all browsers running Incognito or Privacy.

#230108 Copied

Rose Tyler

Support staff

February 23, 2020 at 09:19

Hello,

It is strange because we do not see this problem in your WooCommerce dashboard. Try to log in to the site using the credentials you provided for our team.
Have you cleared the cache of the Chrome browser? Please check if there is an error in your browser console on the WC dashboard page (in Chrome – right click and select Inspect https://prnt.sc/r6eg9k )
Let us know.

Regards

#230151 Copied

bodeinvenice

Participant

March 22, 2020 at 00:29

Hello,

We updated the WooPress Core plugin on our production site and having the same problem … nothing displays on the WooCommerce Dashboard after the update.

We’ve tested on multiple admin accounts and still see the same thing. When we deactivate the WooCore Plugin, the WooCommerce Dashboard appears normally.

Thanks for your help!

Please contact administrator
for this information.

#231618 Copied

Olga Barlow

Support staff

March 22, 2020 at 12:27

Hello,

Point is that we don’t have the mentioned issue while visiting your site https://gyazo.com/d39a3326771484bbdfebd32559b4526a
Also, we can see the notification from WooComemrce that you are using an outdated version of WooCommerce admin http://prntscr.com/rkkwde
Did you try to check the Dashboard using another PC or another browser?

Regards

#231636 Copied

bodeinvenice

Participant

March 24, 2020 at 01:09

That did the trick. Thank you again for all your help with this! Stay safe.

#231767 Copied

Rose Tyler

Support staff

March 24, 2020 at 10:14

You’re welcome!

Regards

#231775 Copied

Olga Barlow

Support staff

March 24, 2020 at 10:21

Hello,

You are welcome.

Regards

#231776 Copied

Olga Barlow

Support staff

March 24, 2020 at 10:21

Hello,

You are welcome.

Regards

#231777 Copied
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