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Shop page - by Gio - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Gio

Participant

February 23, 2020 at 21:05

Facts:
pls check video via wetransfer:
https://we.tl/t-Yhin3xkzmY
1. The problem is with phone and Georgian version only. Computer and English versions in phone are fine.

2. Only us, the workers and our every day visitors encounter the problem. Once you try it, you will see it normally. Only everyday visitors encounter this.

3. This started again after some updates.

4. Whatever you guys did before should most likely help this issue.

Thank you for your attention!

Please, contact administrator
for this information.

#230176 Copied Theme version: 6.2.11 WooCommerce version: 3.9.2

9 Answers

Rose Tyler

Support staff

February 25, 2020 at 16:21

Hello,

Sorry for the delay in answering.
Try to clear the cache of browser on your mobile and check the second page then.

Regards

#230301 Copied

Gio

Participant

February 28, 2020 at 05:36

In shop page mobile , widgets is open, we need when chose some category close widgets.

#230448 Copied

Gio

Participant

February 28, 2020 at 08:08

cart page
in Georgian language : https://prnt.sc/r8uqij <<< not all product English language >>> https://prnt.sc/r8uq66

all time we have cache problem :/

#230452 Copied

Gio

Participant

February 28, 2020 at 10:14

also problem in cart page
check video
https://we.tl/t-WKlJmoP6Sv

#230460 Copied

Gio

Participant

February 28, 2020 at 10:18

this a lot problem when last update theme…

#230461 Copied

Rose Tyler

Support staff

February 28, 2020 at 10:36

Hello,

1) As we can see, widgets are closed – https://prnt.sc/r8vm8a Please describe the problem/desired result in more detail.
2) About the problem on the cart page – Do you have this problem with a default WC theme (Storefront) or with our theme only?

Regards

#230462 Copied

Gio

Participant

February 28, 2020 at 10:57

Only your theme

#230463 Copied

Gio

Participant

February 28, 2020 at 10:59

Chose some category and when send you category page widget will open…
Check Georgian languge

#230464 Copied

Rose Tyler

Support staff

February 28, 2020 at 13:09

Hello,

Here are 2 videos about Cart and Categories widget – https://dropmefiles.com/XTS3n We can’t see the problem. Make sure that browser cache is cleared. Do you use additional extensions for the browser? Try to disable them. What mobile and version of the browser do you use? Try to check from another device.

Regards

#230471 Copied
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