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External adds - by aquarayes - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

aquarayes

Participant

November 4, 2014 at 15:41

Hi,

I have a externals adds on the site.

I view this Adds on PC in safari and chrome, but on mac I don’t see thi Adds.

#23093 Copied

15 Answers

Robert Hall

Support staff

November 4, 2014 at 15:44

Hello,

Could you please clarify with more details what exactly you want to do and show us screenshots?

Regards,
Robert Hall.

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aquarayes

Participant

November 4, 2014 at 16:01

Yes, if you want acces to admin and ftp I add info on the private content.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

November 4, 2014 at 17:28

Hello,

Sorry, but the credentials to wp-admin panel are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

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aquarayes

Participant

November 4, 2014 at 17:39

Sorry, how it’s work

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aquarayes

Participant

November 4, 2014 at 17:50

It’s possible is a bug for a spyware ?

#23138 Copied

Eva Kemp

Support staff

November 4, 2014 at 18:33

Hello,

Please provide us with the correct link to wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#23156 Copied

aquarayes

Participant

November 4, 2014 at 18:42

http://untitledbarcelona.es/wp-admin

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Eva Kemp

Support staff

November 4, 2014 at 19:50

Hello,

Thank you. I’m able to log in now.
As I see you’re using very old theme version.
Please update it to 1.4 version.

Thank you.
Regards,
Eva Kemp.

#23180 Copied

aquarayes

Participant

November 4, 2014 at 20:09

How ? I don’t have purpose of new version

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Eva Kemp

Support staff

November 4, 2014 at 22:15

Hello,

You can download the site at this link: http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
How to update the theme is written in our documentation:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

Thank you.
Regards,
Eva Kemp.

#23199 Copied

aquarayes

Participant

November 5, 2014 at 00:24

thanks, I trying it. And I have other question, I need to change a Out o stock for Sold, it’s possible ?

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aquarayes

Participant

November 5, 2014 at 00:38

I have a problem with the install of new version, I have a screen white and this question : “Are you sure you want to do this?” But I don’t see a button ok

Please, contact administrator
for this information.

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Eva Kemp

Support staff

November 5, 2014 at 12:42

Hello,

You don’t need to install it via wp-admin panel. You need update the theme via FTP.
Have you read the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”)?

Thank you.
Regards,
Eva Kemp.

#23282 Copied

aquarayes

Participant

November 5, 2014 at 18:46

I don’t use the chils theme, if installed news version and I sauvegard my ccs modifications, it’s good? The options theme move ?

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Eva Kemp

Support staff

November 5, 2014 at 23:13

Hello,

If you made changes in custom.css file, they won’t be lost, but the changes are made in original theme files will be overwritten.
Create a back up before update
http://codex.wordpress.org/WordPress_Backups .

Thank you.
Regards,
Eva Kemp.

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