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WP Bakery: can´t add any new images - by ISSY

This topic has 4 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

ISSY

Participant

March 8, 2020 at 15:44

I am having a problem with WP Bakery Version 6.1:
somehow I cannot add any pictures to the “banner with mask”, the image gets marked as broken although the image appears in the media library. I tried to fix it by deactivating the plugins, but I don’t find the mistake…
I am not a pro…please help!

#230947 Copied Theme version: 6.2.12 WooCommerce version: 3.9.3

3 Answers

John Holden

Support staff

March 9, 2020 at 06:20

Hi,

Please send:

– Screenshots of issues
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#230953 Copied

ISSY

Participant

March 12, 2020 at 14:38

Thanks for your help, problem solved!

Please contact administrator
for this information.

#231157 Copied

Rose Tyler

Support staff

March 12, 2020 at 14:47

Hello,

We are glad that the problem was solved.

Regards

#231161 Copied
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