Return to previous page

6.2.12 Update crashes my VPS! - by pablostevens

This topic has 8 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

pablostevens

Participant

March 8, 2020 at 20:37

I have an existing site that I upgraded from 6.2.8.1 when I update to 6.2.12 it keeps generating Gigabytes worth of error messages until it fills my entire 60GB disk space.

It’s trying to update wp_options in the database and running out of memory no matter how much I give it. I gave it 1024MB and still crashes server. Even Cpanel and WHM keep generating 500 errors.

Rolled back to 6.2.8.1 and problem goes away.

Switched to Storefront theme, problem goes away.

I should also note I have another installation that started with probably 6.2.10ish and is now running 6.2.12 on a different VPS (similar settings) and running totally fine.

I’m stumped on this one.

I should probably also note, that I tried disabling all plugins except the ones required for x-store and woocommerce and problem still exists.

#230950 Copied Theme version: 6.2.12 WooCommerce version: 3.93

7 Answers

John Holden

Support staff

March 9, 2020 at 07:04

Hi,

Please send:

– Screenshots of issues
– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#230958 Copied

pablostevens

Participant

March 9, 2020 at 14:46

Here’s the access info. Just a reminder, I rolled back to previous version so you won’t see any errors. Also, this is a live site.

Please contact administrator
for this information.

#230968 Copied

John Holden

Support staff

March 10, 2020 at 06:43

Hi,

I’m going to update theme, so do the backup of the files and DB before reply back. Or you can create stage site then I can check on it.

Regards,
Hung PD

#230982 Copied

pablostevens

Participant

March 18, 2020 at 18:04

I’ll create a staging site, but it will take a few days to move it.

#231443 Copied

Olga Barlow

Support staff

March 18, 2020 at 20:12

Hello,

I have updated theme and Core plugin at your site and don’t see errors or notices in your log related to our theme files.

Regards

#231457 Copied

pablostevens

Participant

March 19, 2020 at 15:28

Thank you. I just checked the log, no longer generating errors. I see it’s now on 6.2.13 which is great! Looks like it’s working now without problem. Guess chock this one up to some unexplained glitch.

#231492 Copied

Olga Barlow

Support staff

March 19, 2020 at 16:14

Hello,

Maybe. I’m glad that everything is ok now.

Regards

#231493 Copied
Viewing 8 results - 1 through 8 (of 8 total)