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Can't Import Pages - by LukeWoosley

This topic has 10 replies, 4 voices, and was last updated 4 years, 8 months ago ago by John Holden

LukeWoosley

Participant

March 10, 2020 at 03:36

When I go to Pages > Add New > Import I see the popup that should allow me to paste the URL of the demo page I wish to add, but it seems like it never finishes loading. See the screenshot below… Eventually I just have to click to go back to the dashboard from one of the working links in the uppermost header.

Please help….

#230974 Copied Theme version: 6.2.12

9 Answers

John Holden

Support staff

March 10, 2020 at 06:04

Hi,

Sorry for this inconvenience.

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#230975 Copied

LukeWoosley

Participant

March 10, 2020 at 16:55

My Server is GoDaddy. I have to give you my GoDaddy username and password to get support with this issue?

#231005 Copied

Olga Barlow

Support staff

March 10, 2020 at 17:34

Hello,

1) If you don’t know what the FTP is then you need to contact your hosting provider and ask to give you FTP host, FTP username and FTP pass. Hosting support knows.

2) Admin info means access to your WordPress Dashboard to login to WP Backend and check the page import.

Regards

#231007 Copied

LukeWoosley

Participant

March 10, 2020 at 18:58

Sorry, brain fart… see below.

Please contact administrator
for this information.

#231018 Copied

Olga Barlow

Support staff

March 10, 2020 at 20:00

Hello,

WP Dashboard access is incorrect http://prntscr.com/redti5 And FTP too http://prntscr.com/redtzs

Please, check the credential by yourself and only after that reply back with the correct one.

Regards

#231027 Copied

LukeWoosley

Participant

March 10, 2020 at 23:22

See attached

Please contact administrator
for this information.

#231034 Copied

Rose Tyler

Support staff

March 11, 2020 at 15:46

Hello,

We were able to login your wp-admin panel, but can’t connect to FTP. Please check – http://prntscr.com/ret004 Is there any restriction by IP?

Regards

#231060 Copied

LukeWoosley

Participant

March 11, 2020 at 23:53

I don’t know but troubleshooting shouldn’t be this difficult. Maybe I am just in over my head, but the 8th Theme support system seems poor across the board. The support articles are disjointed and vague, the video tutorials are nearly useless, and the forums are cumbersome. There’s not even a Get Started Guide. Could you not just provide the most likely causes for this problem without having to log into my account?

#231092 Copied

John Holden

Support staff

March 12, 2020 at 07:30

Hi,

Sorry for that inconvenience. I tried several times but both credentials are incorrect. Please contact hosting provider for FTP credentials.

With admin & FTP our developer can take a look closer and help you quickly. Thank you for understanding.

Regards,
Hung PD

#231101 Copied
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