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Mobile menu takes a while to load and does not scroll on iPhone

This topic has 31 replies, 6 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

lovetalavera

Participant

March 11, 2020 at 17:34

Hello, I have noticed that the menu on my mobile takes me to load and also does not scroll in my ihpone. With Android I think it works fine, but not on iPhone. I have changed the different types of Off-Canvas from the menu and everything works badly on my iphone. Now I have the one that opens in full screen and from the moment you click on the open menu button until it shows it, it happens like 3 seconds, why is that? It has a solution?

Please, contact administrator
for this information.

#231072 Copied Theme version: 6.2.12

30 Answers

John Holden

Support staff

March 12, 2020 at 06:47

Hi,

I tested on my mobile and it worked

– Please clear all cache and try again

– You should deactivate all plugins and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

#231098 Copied

lovetalavera

Participant

March 12, 2020 at 08:54

It is not a plugin or cache problem, since in one of its main demos it gives me problems too. In this demo: https://xstore.8theme.com/demos/electronics/ If I try to open the categories, it won’t let me scroll to see the categories below. However in this other demo, which is also from its developers: https://www.8theme.com/demo/royal/ the menu works perfectly for me. What is the difference? All this happens to me on my Iphone X, on Android it works for me, but on Iphone it doesn’t. Please take a good look at it and give me a solution. Also since I click the button until the menu appears, it takes me 3 seconds to load …. Thanks

#231109 Copied

Olga Barlow

Support staff

March 12, 2020 at 18:04

Hello,

Our developers need some time to find the reason of the issue for iOS. I’ll inform you once we finish.

Regards

#231195 Copied

lovetalavera

Participant

March 23, 2020 at 12:45

Hello, I do not know if you have been able to look at some of this … But since it is urgent for me, could you put the same menu that they use in the Royale theme for the Xstore theme? Since you are the same developer in both themes and in the royale it works for me correctly, could you do any implementation?

#231705 Copied

Olga Barlow

Support staff

March 25, 2020 at 14:18

Hello,

This bug will be fixed in the next theme update. We plan to release it soon.

Regards

#231824 Copied

M-LAW

Participant

April 11, 2020 at 03:14

I am having the very same problem – it is on their demo sites as well.

#233183 Copied

Rose Tyler

Support staff

April 11, 2020 at 07:17

Hello, @M-LAW

Please wait for the next update of the theme.
If you have any other questions, open up a new topic.
Thanks for understanding.

Regards

#233189 Copied

lovetalavera

Participant

April 16, 2020 at 16:42

Ok, I already updated the theme … Now if I enter in the shop page it works fine … But if I enter any page outside of /shop, for example, home, about us … The scroll does not work well in those pages. Why?

Also in the canvas menu, it continues to take at least 3 seconds for the menu to appear…

Thank you!

#233699 Copied

Olga Barlow

Support staff

April 17, 2020 at 10:25

Hello,

Have you cleared the CDN and plugin cache after the update?

Regards

#233767 Copied

lovetalavera

Participant

April 17, 2020 at 12:35

yes, but the scroll still doesn’t work well. I have detected that with the Firefox browser it does well, but with Safari and Google Chrome on an iphone or ipad it does not work well.

#233785 Copied

Rose Tyler

Support staff

April 19, 2020 at 15:23

Hello,

The problem was passed to our technicians, they will be able to take a close look after the weekend. Sorry for the delay.

Regards

#233947 Copied

Rose Tyler

Support staff

April 22, 2020 at 12:29

Hello,

Try to disable autooptimize plugin and check again. Also, Revolution slider can be a reason for the scroll problem on mobile (home page). Please, check if the problem exists on our demos https://xstore.8theme.com/preview-new/
Let us know.

Regards

#234271 Copied

lovetalavera

Participant

April 23, 2020 at 17:38

Ok, I try to enter to test it in your demo: https://xstore.8theme.com/preview-new/ but it does not display well, it loads the web page without CSS styles, please fix it and I test if in your demo I load the menu well. Before the update it didn’t load me well in its demo either.

#234475 Copied

Olga Barlow

Support staff

April 23, 2020 at 18:39

Hello,

Sometimes issues that you describe are related to CDN, that’s strange. Could you provide us screenshot of the problem with our demo? Where are you from? We made some changes on our demo, so if it works for you then we will be able to understand the reason of the problem on your site.

Regards

#234485 Copied

lovetalavera

Participant

April 28, 2020 at 07:40

I just saw the demo and the menu doesn’t work well on iPhone, it doesn’t scroll well. So it is not a problem of any plugin on my part. I have tried several themes, for example in this one: https://xstore.8theme.com/demos/animals/ does not work, so they can be tested on an iphone with safari.

#234872 Copied

Olga Barlow

Support staff

May 1, 2020 at 09:07

Hello,

Take our apologies for this inconvenience. It seems that the fix of this issue causes a problem with another option. Our developers need more time to find a good solution, completely new that won’t cause problems with other elements.

Regards

#235303 Copied

lovetalavera

Participant

June 1, 2020 at 16:01

any solution?

#239523 Copied

Olga Barlow

Support staff

June 3, 2020 at 18:51

Hello,

We are trying to find the reason of that scroll bug but no success at this moment. This issue appears for the iPhone only and it’s little bit difficult to find what style causes such glitch for mobile iOS. But we are working.

Regards

#239782 Copied

Jack Richardson

Support staff

June 19, 2020 at 13:31

Hello,

Could you please provide us with valid wp dashboards and FTP access to check your site settings in more detail? We try to reproduce the issue using the latest theme archive on our test installes and don’t have this problem. So, we need to study your site. And don’t forget to install https://wordpress.org/plugins/cloudflare/ and log in to your account to allow us to clear CDN cache.

Regards

#241397 Copied

lovetalavera

Participant

June 29, 2020 at 08:26

Hello, sorry for not answering quickly. I pass him the credentials of my website and ftp:

thank you!

Please contact administrator
for this information.

#242504 Copied

lovetalavera

Participant

June 29, 2020 at 15:00

However, to inform you that in https://biciobiker.es/tienda the menu scroll works correctly, however in the home page of the web it does not work well.

#242562 Copied

Olga Barlow

Support staff

June 29, 2020 at 17:37

Hello,

Thank you. Yes, we saw that. We think that problem could be related to Revolution slider settings but need to check this theory. Could you, please, log in to your Cloudflare account http://prntscr.com/t8lmsf to allow us to flush the CDN cache?

Regards

#242602 Copied

lovetalavera

Participant

June 30, 2020 at 08:31

Hi, I can’t do this as my Cloudflare account is managed by an outside company and I don’t have access to those services. However, I can ask them to empty the cache themselves when you tell me. Sorry I can’t pass these credentials.

#242665 Copied

Olga Barlow

Support staff

June 30, 2020 at 09:29

Hello,

Could then you ask them to enable dev mode in the Cloudflare settings? This mode allows to avoid caching for some time.

Regards

#242671 Copied

lovetalavera

Participant

June 30, 2020 at 09:49

ok, developer mode is already enabled for 2 hours. They have also purged the CDN cache, if you need anything else please tell me.

#242674 Copied

Olga Barlow

Support staff

July 9, 2020 at 15:35

Hello,

Check now.

Regards

#243844 Copied

lovetalavera

Participant

July 13, 2020 at 08:56

Sorry it still doesn’t work well. I just tried it on my iPhone X and the menu does not scroll well, it continues to do poorly. Do you guys try it on an iPhone X? I have tried it on a real phone and it does not work. If you are doing it through the pc through some page as a responsinator, do not trust. You guys must test on a real iPhone X. It works on Android, but not on iPhone.

#244241 Copied

Olga Barlow

Support staff

July 13, 2020 at 19:35

Hello,

We tested using the iPhone, not an emulator, or Android device. And after our fix, it works fine for all the pages, not for the shop page only. Could you clear the cache of your browser?

Regards

#244299 Copied

lovetalavera

Participant

July 15, 2020 at 12:26

I have tried again on my iPhone and it does not load well at home. I put a link to a video recording the screen. If you observe, in the home of the web it moves little by little, without being fluid. Then I do the same in the online store and that works well.

Vídeo: https://we.tl/t-NNnIwrmoTC

Thank you!

#244478 Copied
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