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Disasble Sticky add to cart - by Eugenio

This topic has 11 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

Eugenio

Participant

March 18, 2020 at 16:24

Hi,
I try to remove the sticky add to cart as your instruction (theme option > woocommerce shop > single product layout > sticky add to cart > off)but it does not work and the stripe it is still display.

https://ibb.co/bH96tyc

thank you so much!

Please, contact administrator
for this information.

#231429 Copied Theme version: 6.2.13 WooCommerce version: 3.9.3

10 Answers

Rose Tyler

Support staff

March 18, 2020 at 16:31

Hello,

We can’t log in – https://prnt.sc/rihcf2 Please check credentials.
Use Private Content area to post login and password.

Regards

#231431 Copied

Eugenio

Participant

March 18, 2020 at 16:37

thanks

Please contact administrator
for this information.

#231432 Copied

Rose Tyler

Support staff

March 19, 2020 at 09:46

Try to clear all the cache. If this doesn’t help, provide temporary FTP access, so we can take a closer look.

Regards

#231475 Copied

Eugenio

Participant

March 20, 2020 at 12:10

Hi,
even purge the cache does not solve the problem; in private FTP access

thanks

Please contact administrator
for this information.

#231526 Copied

Olga Barlow

Support staff

March 20, 2020 at 18:23

Hello,

Passed your issue to developers. They will take a closer look at the issue. I’ll inform you once we find the reason and solution.

Regards

#231557 Copied

Eugenio

Participant

March 20, 2020 at 19:09

great thanks

#231559 Copied

Olga Barlow

Support staff

March 21, 2020 at 18:35

Hello,

Our developers checked your site and fond that there are a lot of errors in the console http://prntscr.com/rk9mdf even if our theme is disabled. Also, we can’t disable any plugin probably because of these errors https://gyazo.com/aecb3ae09910cea6eac8a956b893dadf

Tried to rename the plugins folder but any effect, WP still displays plugins like they are there.
Do you have any server cache? Please, fix the js errors in console that appear even with the default theme to allow us to proceed with the sticky cart issue.

Regards

#231608 Copied

Eugenio

Participant

March 22, 2020 at 23:40

Hi,
I removed some of the errors;
yes I use Stackpath as CDN; now seems to work better, the theme is working after I restore a backup, but now I can not access ‘Pages’ and I get error about et core plugin, I need assistance

https://ibb.co/tmRMt5r

Thanks

#231651 Copied

Eugenio

Participant

March 23, 2020 at 10:33

Hi,
I solved the previous isuue but I can not display wp bakery on page editor; I already check settings and it seem all ok.

#231686 Copied

Olga Barlow

Support staff

March 23, 2020 at 15:00

Hello,

I don’t see that you fixed js errors in console that I wrote you about in the previous message http://prntscr.com/rl7qhk
Neither our theme nor plugins will work ok if you js errors related to core WordPress files. If you use server cache/minification I would recommend you disable it. Maybe this is the reason of your problem.

Regards

#231722 Copied
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