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Square Payments failing on Safari browser for previous customers/cached data

This topic has 5 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

bodeinvenice

Participant

March 27, 2020 at 02:49

Hello and hope you’re staying safe!

We use Square as payment gateway and have received several complaints from existing customers/previous site visitors who use the Safari browser [this issue has been reported and replicated on desktop + mobile devices].

Any visitor who has never been to the site has no issue making a new purchase [which will probably make this hard for you to replicate].

But any visitor that has previously purchased using Safari receives the following error at checkout:

“An error occurred, please try again or try an alternate form of payment.” [we updated the messaging to be more user-friendly]

We have replicated this on desktop and mobile devices, on various networks.

We then tried using the standard WooPress parent theme without any modifications and saw the same results in testing.

We then tried using the default WooCommerce TwentyTwenty theme and the error did NOT happen.

We then reactivated the WooPress parent theme and disabled the WooPress plugin … and the error did NOT happen [but the UX was obviously wrong]

Not sure how much your team can help diagnose the issue since you likely won’t be able to replicate, but could you help us by providing some of the following information about the WooPress plugin:

What data is cached during checkout?
If there are any scripts (JavaScript files or functions) used during checkout

Thanks for your help!
Nick

Please, contact administrator
for this information.

#231936 Copied Theme version: WooPressVersion: 6.2 WooCommerce version: 4.0.1

4 Answers

bodeinvenice

Participant

March 28, 2020 at 18:05

We are also receiving reports from customers experiencing this problem on IE and Chrome so would appreciate your help.

Thanks,
Nick

#232043 Copied

Olga Barlow

Support staff

March 29, 2020 at 16:32

Hello,

Do you use a cache plugin or CDN? Have you flushed plugin and CDN cache after your changes?
We need WP Dashboard and FTP access to your site to check the problem. Also, we need access to the customer account that has the problem to check it because we don’t have ideas about why this may happen.

Regards

#232118 Copied

bodeinvenice

Participant

March 29, 2020 at 20:00

We have disabled cache plugin and CDN during testing and still have the same issue.

Can you please provide answers to the questions I posed in the original post? Please help us by providing some of the following information about the WooPress plugin:

What data is cached during checkout?
If there are any scripts (JavaScript files or functions) used during checkout

Thank you!
Nick

#232126 Copied

Olga Barlow

Support staff

March 31, 2020 at 09:15

Hello,

1) No, we don’t have any cache at the checkout or specially created functions. We use all the default functions of the WooCommerce and included plugins at the checkout page.

2) Try to disable terms and conditions at the checkout page http://prntscr.com/rpz7gr and check if you still have the mentioned problem when it’s disabled.

Regards

#232232 Copied
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