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Column equal height problems and Product alignment problems

This topic has 26 replies, 4 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

Luigi

Participant

March 29, 2020 at 23:28

Hi,
I’m having problems of alignment on my website with some woo commerce shop and products and some columns. I can I fix them?

Please, contact administrator
for this information.

#232130 Copied Theme version: Child Theme 0.0.1 WooCommerce version: 4.0.1

25 Answers

Olga Barlow

Support staff

March 30, 2020 at 19:14

Hello,

The column is not aligned because you added the custom margin for the 2 columns and forget to do this for the last one http://prntscr.com/rpmxz6
Provide us with WP Dashboard access to your site to check and fix the problem of the shop page.

Regards

#232178 Copied

Luigi

Participant

March 30, 2020 at 23:11

Hi Olga,

Thank you for your prompt reply.

Please contact administrator
for this information.

#232204 Copied

John Holden

Support staff

March 31, 2020 at 06:05

Hi,

It seems you fixed that https://prnt.sc/rpw3jc

Regards,
Hung PD

#232216 Copied

Luigi

Participant

March 31, 2020 at 22:59

I fixed the page “our stores”, but the shop isn’t fixed yet. Please read above, that’s why Olga asked me the dashboard access.

#232299 Copied

John Holden

Support staff

April 1, 2020 at 05:39

Hi,

You’re using different sizes. I would recommend you to use images with the same size, edit images before uploading them to your library and make them either squared or portrait.

Regards,
Hung PD

#232314 Copied

Luigi

Participant

April 1, 2020 at 11:56

The images are all square, the problem is in the thumbnails which are resized anyway and it only occurs when clicking on a category, then the shop is loaded the grid is fine. I’ve found this entry in the forum at this link: https://www.8theme.com/topic/gaps-in-product-grid/#post-232164

I’ve the same problem as mentioned in the link and apparently Olga fixed it as products have no gap anymore on that website. Can you please fix it on mine as well?

#232353 Copied

Luigi

Participant

April 2, 2020 at 00:56

I also need to remove the wp_dropdown_categories next to the search bar on top of the home page, I just want to keep the search bar. Is there a way to do it?

#232387 Copied

Olga Barlow

Support staff

April 2, 2020 at 13:20

Hello,

1) Check the grid now.
2) Go to Theme Options > Header builder > edit search element and disable search by categories http://prntscr.com/rrjaod

Regards

#232436 Copied

Luigi

Participant

April 3, 2020 at 01:38

Thank you Olga. May I ask you how did you fix the grid?
Did you use some Css?

It gives me the same issue every time I add a grid or a slide from products or brands.

I have the same issue now with the page “Our Brands” (has not been published yet, it’s still a draft).

#232484 Copied

Olga Barlow

Support staff

April 3, 2020 at 13:07

Hello,

I have updated theme to the latest version where bug with the product alignment at the category page was fixed. Keep masonry option enabled if you want to use Brands list element http://prntscr.com/rs9f72

Regards

#232516 Copied

Luigi

Participant

April 4, 2020 at 05:03

Thank you.

I have one more problem with “All Departments” menu.

I try to select “Mega Menu” and add a static block from the options as shown into your video, but it doesn’t work. I save it, but when I reopen it, it’s back where it was, it doesn’t save the options. Moreover, doesn’t show the icon on the left (please see the “Diary” entry on the menu). How do I fix it?

#232585 Copied

Rose Tyler

Support staff

April 4, 2020 at 07:22

Hello,

Very likely you reached the Max Input Vars limit because of menu items number and your WP can’t save all the settings of your menu. So, if you choose the option, save the menu but then you’ll see that option is not saved then increase max input vars limit to 5000 or 8000. You can contact the hosting provider and ask for help with increasing. Read more http://sevenspark.com/wordpress/menu-item-limit

Regards

#232590 Copied

Luigi

Participant

April 4, 2020 at 08:10

Hi Rose,
I’ve increased the limit to 8000 as suggested (as shown from system info), but the issue isn’t fixed.

On some of the items on the “All Departments” menu, the icon doesn’t appear even though has been uploaded and set and also it doesn’t let me use static blocks at all.

Is it a theme bug?

#232595 Copied

Rose Tyler

Support staff

April 4, 2020 at 08:21

Hello,

Please provide temporary FTP access.

Regards

#232597 Copied

Luigi

Participant

April 4, 2020 at 09:10

Please find below:

Please contact administrator
for this information.

#232603 Copied

Rose Tyler

Support staff

April 4, 2020 at 09:13

Provide us with FTP host, FTP user, FTP pass, FTP port. Contact your hosting provider to get FTP if you don’t have it.

Regards

#232604 Copied

Luigi

Participant

April 4, 2020 at 09:18

Please find above. SFTP standard port

#232605 Copied

Rose Tyler

Support staff

April 4, 2020 at 09:24

Provide a path to the theme folder.

Regards

#232606 Copied

Luigi

Participant

April 4, 2020 at 09:56

/var/www/html/wp-content/themes

There are both, Child and Parent themes.

#232608 Copied

Rose Tyler

Support staff

April 4, 2020 at 10:26

Have you changed wp-admin access? Please provide us with the correct data.

Regards

#232610 Copied

Rose Tyler

Support staff

April 4, 2020 at 10:37

Please check how the menu works now.

Regards

#232611 Copied

Luigi

Participant

April 4, 2020 at 11:03

It works now, thank you. What was the issue?

#232613 Copied

Rose Tyler

Support staff

April 4, 2020 at 12:11

It was related to the new WP version, we have made some changes in theme files. The fix will be included in the next theme update also.

Regards

#232615 Copied

Luigi

Participant

April 5, 2020 at 04:45

Hi,
is there a way for a slider to slide more than one image at the time?

For example, on “Our Brands” section on the homepage, if you click on the right or left arrow to slide, it only slides by 1 at the time, I would like to do more (3 or 4).

Is there a way to do it?

Please contact administrator
for this information.

#232648 Copied

Rose Tyler

Support staff

April 5, 2020 at 07:17

Hello,

There is no such option.

Regards

#232657 Copied
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