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Internal server error after installing cosmetics theme

This topic has 4 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

  • Avatar: Ori
    Ori
    Participant
    March 31, 2020 at 20:40

    after installing cosmetics theme from xstore ,when i select theme options i get an internal server erro without the ability to edit my website , i wish to upload an image but i am not sucsseful

    #232294 Copied Theme version: 5.3.2 WooCommerce version: 4.0.1
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    April 1, 2020 at 05:40

    Hi,

    Please send:

    – Screenshots of issues
    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    #232315 Copied
    Avatar: Ori
    Ori
    Participant
    April 1, 2020 at 09:10

    thank you very much! let me know if there is anything else needed, stay safe!

    Please contact administrator
    for this information.
    #232338 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 1, 2020 at 18:13

    Hello,

    Logged in to your account and did not face any error with theme options https://gyazo.com/1119d3fed8657be7a74b3fc70b1c4aae

    Regards

    #232372 Copied
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