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Legenda-Core & Redux Framework - by akram84

This topic has 14 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

akram84

Participant

April 12, 2020 at 18:03

Good Day
I am facing a lot of trouble with these plugins: Legenda-Core & Redux Framework.
I tried to install them using the wizard, uploading them and using FTP. The problem occurs when I activate the plugins. It crashes my website immediately. I cannot do anything with my website unless I install those two plugins. Please help

#233298 Copied Theme version: 4.2.1

13 Answers

Rose Tyler

Support staff

April 12, 2020 at 18:33

Hello,

Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#233302 Copied

akram84

Participant

April 12, 2020 at 20:03

The login details is in the private content area

Please contact administrator
for this information.

#233309 Copied

akram84

Participant

April 13, 2020 at 10:16

FTP Access

Please contact administrator
for this information.

#233332 Copied

Olga Barlow

Support staff

April 13, 2020 at 15:44

Hello,

What do you mean by “Godaddy login details”? We asked you FTP access:
FTP host, FTP user and FTP password. We don’t need cPanel access or access to your Godaddy account.

Regards

#233380 Copied

Olga Barlow

Support staff

April 13, 2020 at 15:44

Hello,

What do you mean by “Godaddy login details”? We asked you FTP access:
FTP host, FTP user and FTP password. We don’t need cPanel access or access to your Godaddy account.

Regards

#233381 Copied

akram84

Participant

April 14, 2020 at 20:41

I apologize for the inconvenient
Please view the FTP Username and Password in the private area

Please contact administrator
for this information.

#233483 Copied

Olga Barlow

Support staff

April 15, 2020 at 11:27

Hello,

What about FTP host? SFTP or FTP?
Because if we use your domain and FTP protocol we get http://prntscr.com/rzq9fn
If we use SFTP http://prntscr.com/rzq9u9

Please, provide us with clear and verified information:
FTP host
FTP user
FTP password
Port

Regards

#233535 Copied

akram84

Participant

April 15, 2020 at 15:38

It is provided

Please contact administrator
for this information.

#233565 Copied

Olga Barlow

Support staff

April 15, 2020 at 16:35

Hello,

We were able to connect to your server but after few savings of the file, we got the following error https://prnt.sc/rzxedu and can’t connect to server anymore.

Regards

#233574 Copied

akram84

Participant

April 15, 2020 at 18:38

you may try again now

#233591 Copied

Olga Barlow

Support staff

April 15, 2020 at 19:24

Hello,

Works. Problem was caused by compatibility with one of your third-party share plugins.
You are using a lot of third-party plugins and I suppose not all of them are compatible with the Legenda theme because your shop page does not look very nice. I would recommend you to check the list of third-party plugins that you use and disable unnecessarily.

Regards

#233598 Copied

akram84

Participant

April 15, 2020 at 19:38

I truly appreciate your kind support
I will remove some of the third party apps
Many thanks for your help
Regards,

#233599 Copied

Rose Tyler

Support staff

April 16, 2020 at 07:09

Hello,

You’re welcome!
Have a nice day.

Regards

#233626 Copied
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