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Activating the Header Builder destroys the header

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: Tommy
    Tommy
    Participant
    April 21, 2020 at 14:00

    As soon as I activate the new Header Builder the header is completely destroyed. When selecting a new header template, the new header is only displayed for about two seconds. After that only a white bar is displayed. It is also not possible to build a new header.
    header

    #234129 Copied Theme version: v.6.3.1 WooCommerce version: 4.0.1
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 14:32

    Hello,

    Have you watched our video tutorial how to create header using header builder? https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    #234134 Copied
    Avatar: Tommy
    Tommy
    Participant
    April 21, 2020 at 14:35

    Sure, but it doesn’t work. 🙁

    #234136 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 14:37

    Hello,

    Provide us with WP Dashboard access to your site.

    Regards

    #234140 Copied
    Avatar: Tommy
    Tommy
    Participant
    April 21, 2020 at 16:31

    Here it is:

    Please contact administrator
    for this information.
    #234156 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 19:44

    Hello,

    Problem caused by out of date header.php in your child theme. If you want to add GA code there is no need to copy header.php file, use Insert headers and Footer plugin http://prntscr.com/s3i06t
    Check the header builder now.

    Regards

    #234184 Copied
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