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Forgot password feature doesn’t send email to users

This topic has 8 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

manjii

Participant

April 25, 2020 at 11:42

Hi,
user having issue with forgot password feature doesn’t send email to users.

i’ve tested using smtp mail to do testing send email and it works fine.

regards,
Hwang

Please, contact administrator
for this information.

#234663 Copied Theme version: Version: 6.3

7 Answers

Rose Tyler

Support staff

April 25, 2020 at 13:35

Hello,

This is default WooCommerce option. Do you have this issue with our theme only or problem persists with default WooCommerce theme too?

Regards

#234668 Copied

manjii

Participant

April 25, 2020 at 13:38

Hi,

Just the Forgot password feature having this issue, order email all can be receives.

regards,
Hwang

#234669 Copied

Rose Tyler

Support staff

April 25, 2020 at 14:02

Hello,

Do you have this issue with our theme only or problem persists with default WooCommerce theme (Storefront) too? If the problem is independent of the theme, contact the support of WC plugin.

Regards

#234670 Copied

manjii

Participant

April 25, 2020 at 14:17

Hi,

im not sure, even i try use my account in wp-admin url to test also couldn’t receives password reset email? at the moment im asking my server support to find out the issue. will contact you back if they couldnt solve the issue.

regards,
Hwang

#234672 Copied

Olga Barlow

Support staff

April 25, 2020 at 15:35

Hello,

Probably issue is related to server. Mail server errors would show the reason of the problem. I think hosting support should help.

Regards

#234682 Copied

manjii

Participant

April 26, 2020 at 10:18

Hi,

Just found out is due to Mail SMTP plugin that having conflict. once i deactivate, it works well now.

regards,
Hwang

#234716 Copied

Rose Tyler

Support staff

April 26, 2020 at 10:32

Hello,

Thanks for letting us know.

Regards

#234717 Copied
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