Images have disappeared of website - by ammo

This topic has 7 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

  • Avatar: ammo
    ammo
    Participant
    April 29, 2020 at 15:22

    Hi XStore

    All my images on the webite have disappeared and the site it loading slow. Urgently require some help in fixing these issues please. Could you also advice on whats gone wrong.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2020 at 16:17

    Hello,

    Please provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: ammo
    ammo
    Participant
    April 29, 2020 at 20:32

    I have sent ftp access to you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2020 at 09:32

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2020 at 14:59

    Hello,

    We have fixed issue with images, check now. We would recommend you to keep swatches on the shop page disabled http://prntscr.com/s8nsds Because you have a lot of variations for every product and it slows down the pages with product grid a lot.

    Regards

    Avatar: ammo
    ammo
    Participant
    May 1, 2020 at 15:02

    Hi,

    Also was you able to update the xstore and all associated plugins? So the website will run on the latest version of PHP.

    What was the issue and how did you updated it please.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 1, 2020 at 17:02

    Hello,

    Problem was caused by the js error in one of the XStore core plugin file. Our developers fixed the code and fix will be included in the next theme update.

    Regards

  • Viewing 7 results - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.