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Slider is no longer working - by crydukes

This topic has 14 replies, 5 voices, and was last updated 9 years, 11 months ago ago by Robert Hall

crydukes

Participant

November 7, 2014 at 21:34

I recently upgraded my wordpress to Bur after the update, layer slider went missing from the front page of the website. please help

Please, contact administrator
for this information.

#23750 Copied

13 Answers

Eva Kemp

Support staff

November 8, 2014 at 15:29

Hello,

You’re using old theme version.
Please update it to 2.9.3.

Thank you.
Regards,
Eva Kemp.

#23798 Copied

crydukes

Participant

November 11, 2014 at 22:28

How do i update it?

#24185 Copied

Eva Kemp

Support staff

November 11, 2014 at 22:56

Hello,

Please read our documentation:
https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

A new theme package can be downloaded here:
http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246

Thank you.
Regards,
Eva Kemp.

#24189 Copied

Wurkhouse

Participant

November 12, 2014 at 15:19

Please help, my slider & various other features are currently not working on my new theme. Could you have a look at my FTP please? Thanks for your help in advance…

Paul

Please, contact administrator
for this information.

#24272 Copied

Eva Kemp

Support staff

November 12, 2014 at 18:26

Hello @Wurkhouse,

Your site is under maintenance mode and we’re unable to view it.
Please provide us with wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

#24321 Copied

crydukes

Participant

November 13, 2014 at 21:16

I can not get this update to work can you please help. My site is not functioning. I will pay for customization if this is what it takes. i just wnat it correct and working. This is very frustrating
please help!

Please, contact administrator
for this information.

#24553 Copied

Eva Kemp

Support staff

November 13, 2014 at 23:38

Hello @crydukes,

Please provide us with FTP login details.

Thank you.
Regards,
Eva Kemp.

#24569 Copied

crydukes

Participant

December 11, 2014 at 07:03

See below

Please, contact administrator
for this information.

#28952 Copied

Stan Russell

Participant

December 11, 2014 at 10:20

Hello Crydukes,

you have updated your WordPress to latest version but still are using Blanco 2.9.2 that does not support WP 4.0.1
Please update your theme according to documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade
We have already upgraded your LayerSlider plugin to latest version.

Regards,
Stan Russell

#28973 Copied

crydukes

Participant

December 11, 2014 at 20:04

i have already tried this and I uploaded it through FTP. It is not working. I have given you all the FTP credentials like you asked please fix.

#29135 Copied

Eva Kemp

Support staff

December 12, 2014 at 15:27

Hello,

I’ve updated the theme and LayerSlider plugin. Now the slider is visible on the site.
Please check it.

Regards,
Eva Kemp.

#29284 Copied

crydukes

Participant

December 15, 2014 at 16:04

I checked it but the slider is not visible. I do appreciate all of your help Eva. You have really helped me and I am really thankful.

#29581 Copied

Robert Hall

Support staff

December 15, 2014 at 16:43

Hello,

Please clear your browser cache. This is slider on your website. Look at screenshot: http://prntscr.com/5h44ev

Regards,
Robert Hall.

#29589 Copied
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