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Need help with site being slow and unaccessible ofte

This topic has 4 replies, 2 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

Sahilsharma_bs

Participant

May 18, 2020 at 06:44

Hello sir,

My site (details attached) sometimes takes too much time to load. This happens sometimes only, I use siteground as host and there is not issue with other sites.
Only this site uses woopress and issue popup here.

None of our plugins are issuable, since we have show it to 2-3 devs. Our siteground senior tech support mentioned that our theme files and scripts are causing issue. I am quoting his part too:—

I investigated the matter and as I can see the 504 time out errors are due to the slow execution of application’s scripts, the slow loading times are due to the active theme Please change your current theme:

I even hired a speed optimization guy and he has fixed it too but issue comes out again often ( Error 504 as cloudflare mentions it). Most probably it is due to some script taking too much time to process.

If you can solve it for me, I would really appreciate. I am not interested in switching out from woopress since the theme design came out lovely for me.

Do note, the issue has appeared back some months before and now came out again when we updated woopress theme on recent 13 date. I have tried switching to old themes backup but well no luck.

Looking to hear from you.

Please, contact administrator
for this information.

#237658 Copied Theme version: Second last update

3 Answers

Olga Barlow

Support staff

May 18, 2020 at 21:47

Hello,

We are very sorry that you faced inconvenience using our theme. Unfortunately, we have optimized this theme as much as we could. We don’t have solutions for further optimization. We are ready to give you a refund or exchange theme by XStore for example https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 XStore is better optimized than WooPress.

Regards

#237777 Copied

Sahilsharma_bs

Participant

May 19, 2020 at 10:07

Hello,
Please generate a refund for it. I do not want to use that X store theme for now.
Thanks

#237837 Copied

Olga Barlow

Support staff

May 19, 2020 at 11:27

Hello,

You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#237853 Copied
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