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Update xstore 6.3.4 errore - by Martin Imperatore

This topic has 8 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

Martin Imperatore

Participant

May 20, 2020 at 06:18

hi at the moment I use on my site (imperatorebevande.it) the version of the theme xstore 6.3.1 and everything works great. .. in the trial version (stagin) I tried to update to the latest version ie 6.3.4 but there seems to be some error because the pages are not displayed as before but everything is messy. 🙁 help me please

#238010 Copied Theme version: 6.3.4 WooCommerce version: 4.1

7 Answers

Olga Barlow

Support staff

May 20, 2020 at 08:17

Hello,

Could you, please, provide screenshots for a better understanding of the issue? I don’t see updated version on your site now and also any messed things. Have you updated both XStore theme and XStore core plugin or theme only?

Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?

Regards

#238033 Copied

Martin Imperatore

Participant

May 20, 2020 at 13:59

hi I just sent you your credentials … 🙂

Please contact administrator
for this information.

#238079 Copied

Olga Barlow

Support staff

May 20, 2020 at 17:48

Hello,

1) We can’t log in to your staging site http://prntscr.com/skiq7e
2) Could you please make a copy and don’t update it? We’ll update the site to the latest version by ourselves. Because I have a feeling that you made something wrong during the update and it caused the issue.

Regards

#238112 Copied

Martin Imperatore

Participant

May 21, 2020 at 04:02

ok perfect .. i just created an outdated copy of the theme …

Please contact administrator
for this information.

#238170 Copied

John Holden

Support staff

May 21, 2020 at 04:55

Hi,

I can’t access your staging site https://prnt.sc/skt07l

Regards,
Hung PD

#238172 Copied

Martin Imperatore

Participant

May 21, 2020 at 05:39

forgive me account lockout was enabled by users outside Italy … now I have disabled the plugin

#238180 Copied

Olga Barlow

Support staff

May 21, 2020 at 16:46

Hello,

Check now.

Regards

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