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The Theme is changed after I updated the Theme

This topic has 4 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: ironskull33
    ironskull33
    Participant
    June 7, 2020 at 15:53

    I have an issue when I updated the theme, the theme is suddenly changed.
    It looks something missing after I updated the theme.

    #240157 Copied Theme version: 6.3.5
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 8, 2020 at 10:35

    Hello,

    I have checked your site and it looks the XStore Core plugin is not activated. What version did you use before the update? Did you update and enable XStore Core plugin?
    Could you, please, provide us with WP Dashboard and FTP access to your site?

    Regards

    #240187 Copied
    Avatar: ironskull33
    ironskull33
    Participant
    June 8, 2020 at 13:12

    Ok this is the WordPress login info:

    Please contact administrator
    for this information.
    #240206 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 8, 2020 at 13:20

    Hello,

    Looks that something happened during XStore core plugin update and it was broken and files missing http://prntscr.com/svvo69
    I have removed plugin and installed it again. Check now.

    Regards

    #240208 Copied
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