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Checkout page does not work well - by Viperjap

This topic has 8 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

Viperjap

Participant

June 15, 2020 at 08:28

Hi
I tested placing order, but Checkout page does not work well. Order confirmation mail can be received. But checkout page does not change to thank you page.
Please let me know how to fix it.

Please, contact administrator
for this information.

#240825 Copied Theme version: 0.01 WooCommerce version: 4.1.1

7 Answers

Olga Barlow

Support staff

June 15, 2020 at 20:22

Hello,

There are a number of errors in the console of your checkout page http://prntscr.com/t0awdo and some of them are related to third-party plugins. We can’t check your Dashboard because of permissions http://prntscr.com/t0axes
So, try to disable third-party plugins that you use and check checkout again. If the problem still persists after that, please, unblock access to your WP Dashboard and also provide us with access to your FTP to check the issue in more detail.

Regards

#240887 Copied

Viperjap

Participant

June 16, 2020 at 00:46

Thank you very much, I disable plugins and checked. But still checkout page does not work, The window of http://prntscr.com/t0axes is the alert of Server provider which indicates server security not to access control screen. I switched turn them off. Please try again.

Please contact administrator
for this information.

#240924 Copied

Olga Barlow

Support staff

June 16, 2020 at 01:40

Hello,

If you go to WooCommerce > Status > Logs tab > you’ll see a lot of error logs related to your child theme http://prntscr.com/t0fdro
Take a look at the code that you changed there and fix it. The theme author is not responsible for changes made in the child theme.

Regards

#240935 Copied

Viperjap

Participant

June 16, 2020 at 12:15

I tried to change Theme, the checkout page works well. I will change the Theme, to discuss something about checkout page with you is wasting time.

#240977 Copied

Olga Barlow

Support staff

June 16, 2020 at 23:55

Hello,

Let’s sort out. You installed XStore child theme and made changes there. Your changes caused fatal errors http://prntscr.com/t0fdro . If you switch to XSore parent theme you also should not have any issue.
Do you want to tell us that you have the mentioned problem even with the parent theme? Did you try to switch to XStore parent theme and test checkout?

Regards

#241044 Copied

Viperjap

Participant

June 18, 2020 at 09:24

I bought other Theme, thank you and bye.

#241229 Copied

Rose Tyler

Support staff

June 18, 2020 at 09:43

Hello,

It’s sad to hear. If you decide to return to XStore, please know that our team will be happy to help at any time with any questions regarding the theme functionality.

Regards

#241236 Copied
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