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Import xstore demo, media fail - by Luis

This topic has 4 replies, 2 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

  • Avatar: Luis
    Luis
    Participant
    June 20, 2020 at 00:37

    I have xstore, but import demo, in finish “fail, media not imported”. My server is ubuntu server 18.04 with php 7.4 and 4GB ram. Try with others templates demos and fail media too.

    Need help!

    #241465 Copied Theme version: 6.3.6 WooCommerce version: 4.2.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2020 at 07:26

    Hello,

    Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

    Regards

    #241480 Copied
    Avatar: Luis
    Luis
    Participant
    June 20, 2020 at 19:55

    Sorry, but fail again. Reset Database, import all and fail, last import again media only and fail.

    #241538 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2020 at 08:56

    Do you see missing images on frontend of your site? If so, provide us with temporary wp-admin access, and we will add them manually.
    Without access to your Dashboard and FTP I can’t give a solid response about the current situation.

    Regards

    #241566 Copied
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