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Product navigation not showing on single product page for a specific category

This topic has 15 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

Adrian

Participant

July 18, 2020 at 15:13

Hi,
I have a strange problem. Product navigation (left – right thumbnails) is not showing for a specific category. I compared the source of one of the products in this category with one that shows fine. The <div class="posts-navigation"> is empty on the one with the problem.
How do i fi it?

Thank you!

Please, contact administrator
for this information.

#244733 Copied Theme version: 6.3.7

14 Answers

Rose Tyler

Support staff

July 18, 2020 at 15:26

Hello,

1) Update the theme and Core plugin, clear cache, and check then https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
2) Disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear browser cache, and check then.
If this doesn’t help, provide temporary FTP access.

Regards

#244734 Copied

Adrian

Participant

July 18, 2020 at 15:57

I tried, still doesn’t work.

Thank you.

Please contact administrator
for this information.

#244735 Copied

Rose Tyler

Support staff

July 19, 2020 at 07:00

Hi,

We can’t connect – https://prnt.sc/tkiiok Please check credentials.

Regards

#244750 Copied

Adrian

Participant

July 19, 2020 at 09:30

Please try again withe the new credentials:

Thanks

Please contact administrator
for this information.

#244757 Copied

Rose Tyler

Support staff

July 19, 2020 at 10:10

Hello,

One of our technicians will be able to take a closer look at it on Monday, due to the weekend. Please wait.

Regards

#244758 Copied

Adrian

Participant

July 20, 2020 at 10:41

Hello, any solution to this?

Thank you!

#244839 Copied

Rose Tyler

Support staff

July 20, 2020 at 11:14

Hello,

Please be patient. I will let you know once get an answer from our technician team.
If you have any other questions, please submit a new topic.

Regards

#244845 Copied

Adrian

Participant

July 20, 2020 at 13:36

Updated the page login.

Please contact administrator
for this information.

#244863 Copied

Olga Barlow

Support staff

July 20, 2020 at 15:15

Hello,

Check the FTP host or password because we can’t connect to your server http://prntscr.com/tla9a2

Regards

#244871 Copied

Adrian

Participant

July 20, 2020 at 16:28

Changed password, tested. Thank you.

Please contact administrator
for this information.

#244879 Copied

Adrian

Participant

July 21, 2020 at 11:26

Hello, i don’t mean to pressure you, i hope you can access the site with the new credentials. Thank you.

#244935 Copied

Olga Barlow

Support staff

July 21, 2020 at 12:33

Hello,

Fixed. Check now, please.

Regards

#244943 Copied

Adrian

Participant

July 21, 2020 at 13:26

Great! Can you tell me what caused this? So i know how to avoid it in the future.

#244954 Copied

Olga Barlow

Support staff

July 21, 2020 at 17:12

Hello,

It was theme issue with products from subcategories. We’ll fix it in the next update.

Regards

#244969 Copied
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