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Issues with Installing on Digital Ocean - by Ankush Mittal

This topic has 6 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Ankush Mittal

Participant

July 29, 2020 at 13:02

Hello,

We’re facing some issue or the other on installing this theme on Digital Ocean.

We deleted everything and tried again on a Plesk Install of Digital Ocean, and getting major 500 Internal Server Errors in the Customizer and even the demo is not imported properly.

Please, contact administrator
for this information.

#245848 Copied Theme version: 6.3.9

5 Answers

Olga Barlow

Support staff

July 29, 2020 at 13:51

Hello,

Contact your hosting provider support and ask the server error logs and fix the errors related to server settings/limits. Provide us also with the error logs. We suppose that your server has some limits and it causes the 500 error in the Customizer.
All the other content was imported.

Regards

#245864 Copied

Ankush Mittal

Participant

July 29, 2020 at 14:27

Server settings are fine as other themes are importing fine.

Limits as per your XStore Dashboard are fine also.

Server log is in private content area. I have reinstalled wordpress and tried again and same error.

Please contact administrator
for this information.

#245873 Copied

Olga Barlow

Support staff

July 29, 2020 at 14:49

Hello,

These 2 errors causes the issue with the Customizer and they are related to server settings

[Wed Jul 29 13:24:43.878453 2020] [:error] [pid 14925:tid 139748587378432] [client :53530] [client ] ModSecurity: Output filter: Response body too large (over limit of 524288, total not specified). [hostname] [uri “/index.php”] [unique_id “XyF4mbG7DKEJkFxAj-UL5wAAAIE”], referer: /wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php

[Wed Jul 29 13:24:43.881035 2020] [proxy_fcgi:error] [pid 14925:tid 139748587378432] (20014)Internal error (specific information not available): [client :53530] AH01075: Error dispatching request to : (passing brigade to output filters), referer: /wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php

Please, ask your hosting provider to increase the body response limits.

Our theme has a lot of options, so it seems you have limits for this on your server.

Regards

#245878 Copied

Ankush Mittal

Participant

July 29, 2020 at 17:01

The moment I disabled ModSecurity (Web Application Firewall) It worked.

If you have any experts in house who can confirm how or which particular feature I can disable in the ModSecurity to ensure the customizer works because I dont want to leave ModSecurity disabled forever. And having the customizer not working for the client can be frustrating later.

#245910 Copied

Olga Barlow

Support staff

July 30, 2020 at 14:49

Hello,

Take a look at the documentation here https://github.com/SpiderLabs/ModSecurity/wiki/Reference-Manual#SecResponseBodyLimit By default this limit is configured to 512 KB, anything over this limit will be rejected with status code 500 (Internal Server Error). You’ll need to ask your hosting provider to increase the limit to fix the problem.
This should resolve the issue.

Also, we can’t connect to your WP Dashboard and FTP any more to check what limit you have and try to disable our modules. So, try the first solution and reply back with the correct access if you increase the limit but it still does not work.

Regards

#246010 Copied
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