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Xml sitemap - by Oliver_W - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

Oliver_W

Participant

November 15, 2014 at 00:12

Hi – I’m using Yoast SEO plugin with Legenda but the xml sitemap produces a 404 error. I have looked online to see if there is a fix to this but when I tried pasting in the code suggested on the wpbeginners forum I then got a 500 internal server error and had to re-upload the htaccess file. Is there a solution to this?
Thanks
Oliver

#24718 Copied

12 Answers

Eva Kemp

Support staff

November 15, 2014 at 11:20

Hello,

Concerning 500 error you should contact your host as they may enable some restrictions.
Please provide us with a link where you’re getting 404 error and give us access to wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#24744 Copied

Oliver_W

Participant

November 16, 2014 at 17:34

Hi Eva – I replied in the private content field.

Please, contact administrator
for this information.

#24810 Copied

Eva Kemp

Support staff

November 17, 2014 at 12:48

Hello,

We need the administrator permissions and provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#24872 Copied

Oliver_W

Participant

November 17, 2014 at 12:59

thanks eva – i’m new to this. Where can i find out my ftp credentials – from the webhosting? THanks. Will set up access for you this afternoon.

#24873 Copied

Robert Hall

Support staff

November 17, 2014 at 15:05

Hello,

Please contact to your hosting and ask to him.

Regards,
Robert Hall.

#24896 Copied

Oliver_W

Participant

November 17, 2014 at 17:39

I’m sending the info you need in the private section
Oliver

Please, contact administrator
for this information.

#24941 Copied

Eva Kemp

Support staff

November 17, 2014 at 19:44

Hello,

Unfortunately we couldn’t connect to your FTP account.
Please check if the credentials are correct.

Thank you.
Regards,
Eva Kemp.

#24979 Copied

Oliver_W

Participant

November 18, 2014 at 10:08

Hi Eva – have set up the ftp account. Details in the private area.

Please, contact administrator
for this information.

#25077 Copied

Oliver_W

Participant

November 18, 2014 at 18:15

Hi Eva – just wondered if there was an update on this?
Oliver

#25182 Copied

Eva Kemp

Support staff

November 18, 2014 at 19:31

Hello,

Sorry, but we still can’t connect to FTP.
What are the FTP host and port number?

Are you able to connect to your FTP account from your side?

Thank you.
Regards,
Eva Kemp.

#25191 Copied

Oliver_W

Participant

November 18, 2014 at 21:42

Hi Eva – contacted the webhost and the information is below
Oliver

Please, contact administrator
for this information.

#25204 Copied

Eva Kemp

Support staff

November 18, 2014 at 23:49

Hello,

There is no such file sitemap_index.xml in your FTP account, that’s why you’re getting 404 error.
You should upload it if you have it on your local PC.

Thank you.
Regards,
Eva Kemp.

#25226 Copied
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