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Onepage problems on mobile phones - by Marco

This topic has 15 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

Marco

Participant

November 15, 2014 at 14:52

Hi, my name is Marco

I have the following problem. I want to install a onepage design. This works fine but if I test it on my mobile devices i can not scroll to the content. I only see the picture (slides).

I resetet my site (wordpress) and start over – but same result.

When I test the travelagency one page on your demo with my mobile it works fine.

Any idea why I can not scroll (swipe) to the content?

Thx

#24763 Copied

14 Answers

Marco

Participant

November 15, 2014 at 15:31

I now tested another theme: SIMPLE PAGE CREATIVE —> same problem.

The navgation (on top left) works fine. Also the slider works. But I can not scroll to the content.

#24768 Copied

Eva Kemp

Support staff

November 15, 2014 at 16:16

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#24772 Copied

Marco

Participant

November 17, 2014 at 01:14

Dear Eva, I have only admin access to my site (no ftp). And where to sent the information?

#24824 Copied

Marco

Participant

November 17, 2014 at 11:01

I want to add that if I touch in the area of the Menu I can move the site … very strange ;-(

#24856 Copied

Eva Kemp

Support staff

November 17, 2014 at 19:03

Hello,

Do you still have the problem?
Please provide us with the site link and wp-admin panel credentials in Private Content to be able to check the issue.

Thank you.
Regards,
Eva Kemp.

#24965 Copied

Marco

Participant

November 19, 2014 at 11:13

Yes i have still the problem … please provide me an email adress or sent me an email where I can sent the pw for my site. thank you very much

#25301 Copied

Robert Hall

Support staff

November 19, 2014 at 15:38

Hello Marco,

You can provide it into Private Content here, on forum.
Look at screenshot please: http://prntscr.com/57yaz3

Regards,
Robert Hall.

#25360 Copied

Marco

Participant

November 21, 2014 at 04:20

See in private content

Please, contact administrator
for this information.

#25847 Copied

Robert Hall

Support staff

November 21, 2014 at 08:21

Hello,

I’ve checked your site and scrooll works fine. What browser do you use?
Also please update your browser to the latest version.

Regards,
Robert Hall.

#25859 Copied

Marco

Participant

November 21, 2014 at 09:41

It does not work on mobile phones. I use an android phone and chrome. If i try your demos it works without any problems.

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Eva Kemp

Support staff

November 24, 2014 at 15:21

Hello,

Sorry, but we don’t see the issue with scrolling. Please check your site with default WordPress theme if the problem persists there too.

Thank you.
Regards,
Eva Kemp.

#26224 Copied

Marco

Participant

November 26, 2014 at 03:34

That is strange and actually I do not know what to do now. If I check your demos with my phone it works very fine. No problems. On my website I can not scroll. I reseted the wordpress at least 10 times. Reinstalled your theme etc. Still not working.

If I (or my clients) can not scroll to the content than actually I can not use the template.

How to proceed here now? Can I change to a different templates of yours? Can I give the template back?

Best Marco

#26651 Copied

Marco

Participant

November 26, 2014 at 04:33

I installed the theme now on a different server. Now it works. Very strange. Thx for the support. Best Marco

#26654 Copied

Eva Kemp

Support staff

November 26, 2014 at 09:08

Hello,

You’re welcome.

Regards,
Eva Kemp.

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